Lagoona Sunset

Nice, clean and modern facilities. Staffs are nice too.

Location

Room space was not enough and two single beds were given in the double room

Location

Our stay at Lagoona Sunset was nothing short of wonderful. From the moment we booked until the day we checked out, the staff went above and beyond to make our experience as smooth and comfortable as possible. Since we had planned a private island tour on our check-in day, we requested the hotel in advance to collect our luggage from another property. They handled everything seamlessly before we even arrived, allowing us to enjoy our excursion without worrying about our belongings. Upon arrival, we were greeted with a genuinely warm welcome by the front desk representative. She was exceptionally friendly, professional, and attentive, completing the check-in process efficiently while taking the time to explain all the hotel facilities before escorting us to our room. The room itself was spotless, comfortable, and well-maintained, with a lovely balcony offering a pleasant view. The bathroom was equally impressive, featuring modern fixtures and excellent cleanliness. During the night, a severe storm caused rainwater to seep through the balcony glass partition. What truly stood out was the hotel's prompt response. The staff quickly came to our room to ensure everything was alright and thoughtfully provided beach towels to minimize the water ingress until the weather improved. Their concern and willingness to help reflected their genuine commitment to guest comfort. Breakfast was enjoyable, offering a decent spread with a good variety of options to start the day. At check-out, we once again requested assistance in transferring our luggage to another hotel, and just like before, the staff happily accommodated our request without hesitation. Overall, our experience at Lagoona Sunset exceeded our expectations. The outstanding hospitality, attentive service, comfortable accommodation, and excellent value for money made our stay truly memorable. We wouldn't hesitate to stay here again and highly recommend it to anyone looking for a relaxing and hassle-free stay.