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Reviews
1 / 10
Nightmare
The View
The condition of this property is absolutely unacceptable. It is completely neglected, blatantly misrepresented, and frankly, a safety hazard.
First and foremost, the safety issues at this property are appalling. There were exposed electrical wires on the patio light, and the second-floor guardrails are incredibly old and dangerously flimsy for anyone with children. Additionally, there is a garage beneath the house that is completely covered in dirt and hoarded with old, discarded appliances.
Beyond the safety hazards, the basic amenities we paid for were practically nonexistent. The toilet was broken when we arrived. I contacted the staff to fix it, but after waiting around with no help, I was forced to fix it myself just so we could use the bathroom! There was absolutely no hot water, and the stove was completely broken. When I tried to contact the staff about these major issues, they were completely unresponsive and impossible to get ahold of.
To make matters worse, the Wi-Fi connection is a joke—if you are lucky, you get exactly one minute of connectivity before it drops. The listing was also highly misleading regarding location, as accessing the beach requires a 4-wheel-drive vehicle, which was not made clear.
The entire property is old, deteriorating, and severely lacking in basic maintenance. I trusted Booking.com to provide a reliable place to stay, and instead, I paid for a stressful, hazardous nightmare.
7 / 10
It was good but we expected more
Staff was super attentive that was the highlight
Pictures are misleading, the pictures seen on Booking were not for the house we had reserved, kitchen needs more utensils
4 / 10
Would not stay again.
The location was great. The view and beach front was great.
30 minutes for someone to come to the gate to hand us keys in 75 degrees. ALL of the outside areas were dirty, with bird poop and full of sand, Downstairs and upstairs furniture. No where to sit. We couldnt find anything to clean it ourselves. Outside furniture had alot of wear and tear. The pool was disgusting. Sand, bird poop and trash. Pool was super cold like cold plunge cold. No matter how hot the day was it didn't warm up. Texted the host Angelica within the first hour with pictures of what was wrong. She texted me back and said she was sending someone. No one came during the whole trip on her behalf. After that she stop answering my texts. Left us on our own for days. I called the corporate number that I received through Expedia, someone was going to call me back. No one call back!
Inside the house: No hot water on check-in day (Sunday). Couldnt have a night shower. Or wash dishes. The next day (Monday) they have construction starting right in front of our place. 8am-4pm. Hammering, bulldozing all day. Men walking arounding while we were sunbathing. With the bulldozing being done it got sand all over our items outside. The tables, chairs, towels, speaker, food and pool which had to be dusted by us. We couldnt keep it sand free the whole trip. By noon that Monday, we saw a construction worker watering the dirt, we asked him where was he getting water from because we had no water since arrival. He said he was going to send us a maintenance person over. The man came over and turned on the water for us, they forgot to turn on the water. We asked him for a broom and trash bags and for him to come daily to clean the pool for us (for a tip). So everyday we had construction done in the ocean view side and on the unit next to us had maintenance working on it.
No broom, no mop, no trash bags, no rags to clean. No salt, no pepper, no oil to cook. Some of the outlets do not work. The doors do not lock from the outside. Had to leave our items unlocked to go to town.
6 / 10
after rocky check in, the stay ended up being very special
the view was great
the place was decorated lovely
couldn't get hot water right away
booked a 3 bedroom, initially got a 2 bedroom
pool not heated, thankfully got transferred to unit w a Jacuzzi
La ubicación esta excelente, el anfitrión estuvo al tanto. La casa nos toco aislada de otras así que no hubo ningún problema con el ruido. La alberca muy bien, se ensucio por el viento y pedimos una red para dar limpieza y nos la llevaron.
No tienen escoba o trapeado para dar limpieza así que no pudimos barrer la arena que metíamos a la casa, era inevitable ya saliendo del patio de la casa esta la arena. Había unos cuchillos medio oxidados. Tal vez solo revisar utensilios.
7 / 10Good·Apr 2026
Staff was super attentive that was the highlight
Pictures are misleading, the pictures seen on Booking were not for the house we had reserved, kitchen needs more utensils
6 / 10Average·Jun 2025
La casa tenía mucho espacio y era muy bonita
El acceso a la playa estaba muy lejos, la casa no se podía cerrar con llave, no había artículos de limpieza básica en la casa, la casa tenía reglas de que no se podía hacer fiestas y tampoco hacer mucho ruido después de las 9 pm y la casa de un lado tuvo una fiesta grande con mucho ruido hasta las 4 am, los encargados nunca hicieron nada al respecto.
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Tortugas Bay, MX. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Tortugas Bay, MX. Enjoy the water!
Is Tortugas Bay, MX pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Tortugas Bay, MX?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this house rental
Beachfront Location
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
WiFi/Internet
Private beach access
Beach access
Family friendly
Smoking allowed
Cleaning products
Map of State of Baja California
Ratings and reviews
5.9 / 10
(27 Ratings)
100% verified reviews
10 / 10Outstanding·Aug 2026
Muy limpio
Me hubiera gustado que tuvieran botellas de agua
9 / 10Outstanding·Apr 2026
La ubicación esta excelente, el anfitrión estuvo al tanto. La casa nos toco aislada de otras así que no hubo ningún problema con el ruido. La alberca muy bien, se ensucio por el viento y pedimos una red para dar limpieza y nos la llevaron.
No tienen escoba o trapeado para dar limpieza así que no pudimos barrer la arena que metíamos a la casa, era inevitable ya saliendo del patio de la casa esta la arena. Había unos cuchillos medio oxidados. Tal vez solo revisar utensilios.
7 / 10Good·Apr 2026
Staff was super attentive that was the highlight
Pictures are misleading, the pictures seen on Booking were not for the house we had reserved, kitchen needs more utensils
6 / 10Average·Jun 2025
La casa tenía mucho espacio y era muy bonita
El acceso a la playa estaba muy lejos, la casa no se podía cerrar con llave, no había artículos de limpieza básica en la casa, la casa tenía reglas de que no se podía hacer fiestas y tampoco hacer mucho ruido después de las 9 pm y la casa de un lado tuvo una fiesta grande con mucho ruido hasta las 4 am, los encargados nunca hicieron nada al respecto.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of State of Baja California
About this house rental
Beachfront Location
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
WiFi/Internet
Private beach access
Beach access
Family friendly
Smoking allowed
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Tortugas Bay, MX. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Tortugas Bay, MX. Enjoy the water!
Is Tortugas Bay, MX pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Tortugas Bay, MX?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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