The Grand Resort

Amazing staff, clean facilities! Very relaxing environment and plenty of food options, even with picturesque landscapes. Also, from my personal perspective, kitties are a bonus! :D

Unstable wi-fi, but I do realize that it's my own privileged need. Cultural differences right outside of the vicinity is not something I was prepared for.

The variety of restaurants and the fact that most rooms looks at the pools.

The quality of the food wasn’t great. Not all the rooms had the same quality and cleanliness. Since I was there twice and it wasn’t the same experience, I can assure it.

I liked the location and the way it is laid out. I thought the walk to the beach would be tiresome, but it turned out to be something I enjoyed.

I found myself having to always get the attention of the waiters rather than them attending to my needs.

The resort is very beautiful, the rooms are spacious with a private balcony, it’s fairly easy to reach the private beach, and some off the staff workers were amazing, very nice and available to help. Great room service staff.

Unfortunately the all inclusive part of this resort is everything but all inclusive, you have access to the buffet, with the same meals everyday, but most of the bars and other food options need to be paid for. We tried to order room service and they said it wasn’t available even though we had checked and it was supposed to be working until 5 am and it wasnt even midnight, instead we were told to go to the buffet with one single dinning option and no one to serve the drinks, as you cannot even get them yourself. Next day, at night we went to the reception to ask if there was any way we could get some bread, as my boyfriend had to take some medicine; they said the buffet was still open, when we entered we were blocked by an employee asking us what did we want cause dinner was over, we said we only wanted two breads and once again they tried to ask for money for it. When we went back to the lobby to ask if there was any other option, the manager called someone to go with us to the buffet and all of the sudden bread became free again. None of the drinks you are served are actually what you ordered, they all taste like syrup in the worst way you can think of it, besides that they are all served in glasses and all contain unfiltered water, which means you will probably end up sick. In the first day we tried to ask for a normal cola at the buffet “all inclusive” and they asked us for money in order to go get it, we latter found out there was a single bar in the all resort that served original bottled drinks, and guess what? The employees were asking for money in order to get it. In the beach, where everything is also supposed to be included we tried to ask for waters to at least 3 different people in the course of three hours, guess what? They never arrived as we didn’t want the cocktails that you had to pay for.