Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Location
Reviews
1 / 10
Very Bad Experience With the Facility and Management
Dear Booking.com Customer Service Team,
I am writing to formally complain regarding my recent booking at Hotel Shivalik Homestay and to request a full refund of the booking amount along with appropriate compensation.
We booked Hotel Shivalik Homestay for two days based on the information displayed on Booking.com, which stated that the property was located in Lansdowne and approximately 10 km from the main tourist attractions. However, upon reaching the property, we discovered that it was actually located in Satpuli village, approximately 35 km from Lansdowne. This was materially different from the location represented on Booking.com at the time of booking.
The property was also situated in a remote area with no nearby shops or basic facilities. After discovering the actual location, we immediately contacted the hotel owner and requested cancellation of the booking and a refund. However, the owner refused to cancel the booking or refund any amount, leaving us with no option but to stay temporarily.
Further, there was no proper facility for lunch or dinner, while the breakfast options were extremely limited to bread and paratha. Considering these circumstances and the significant discrepancy between the advertised location and the actual location, we had to leave the property on the same day, despite having booked it for two days.
As we had to arrange alternative accommodation urgently during a period of high demand, we were forced to book another hotel at short notice, resulting in an additional expenditure of approximately ₹16,000.
In view of the above, I request Booking.com to:
Investigate the material discrepancy between the location advertised on Booking.com and the actual location of Hotel Shivalik Homestay.
Provide a full refund of the original booking amount.
Consider appropriate compensation towards the additional ₹16,000 accommodation expense incurred due to the misleading location information and the circumstances at the property.
Take appropriate ac
Dear Booking.com Customer Service Team,
I am writing to formally complain regarding my recent booking at Hotel Shivalik Homestay and to request a full refund of the booking amount along with appropriate compensation.
We booked Hotel Shivalik Homestay for two days based on the information displayed on Booking.com, which stated that the property was located in Lansdowne and approximately 10 km from the main tourist attractions. However, upon reaching the property, we discovered that it was actually located in Satpuli village, approximately 35 km from Lansdowne. This was materially different from the location represented on Booking.com at the time of booking.
The property was also situated in a remote area with no nearby shops or basic facilities. After discovering the actual location, we immediately contacted the hotel owner and requested cancellation of the booking and a refund. However, the owner refused to cancel the booking or refund any amount, leaving us with no option but to stay temporarily.
Further, there was no proper facility for lunch or dinner, while the breakfast options were extremely limited to bread and paratha. Considering these circumstances and the significant discrepancy between the advertised location and the actual location, we had to leave the property on the same day, despite having booked it for two days.
As we had to arrange alternative accommodation urgently during a period of high demand, we were forced to book another hotel at short notice, resulting in an additional expenditure of approximately ₹16,000.
In view of the above, I request Booking.com to:
Investigate the material discrepancy between the location advertised on Booking.com and the actual location of Hotel Shivalik Homestay.
Provide a full refund of the original booking amount.
Consider appropriate compensation towards the additional ₹16,000 accommodation expense incurred due to the misleading location information and the circumstances at the property.
Take appropriate ac
10 / 10
Exceptional
- Very clean and cozy room
- river , hills view from the balcony
- river at walking distance
- natural waterfall is also near hotel
- Cooperative staff
- Good quality food
- Parking in front of the property
- Flexible check-in & out
- Location is good ,away from the tourist areas crowd
Nothing
10 / 10
Recommended
-Beautiful place
-Healthy environment
-A lovely mixture of homestay and hotel like amenities
-riverview from balcony
-spacious room
-home like food
-peaceful
Value for money
3 / 10
Worst experience of my life of 22 years of travel. Basic amenities were refused.Rude staff behavior
Only the rooms were clean and spacious. Bathroom was spacious and clean. Balcony view was good.
1. Staff was very rude in talking.
2. Basic Amenities were not provided. Only 1 towel was provided for Double occupancy. Only after many requests did they give 2nd towel.
3. Drinking water glasses were not provided in Room.
4. Dinner was refused in room. Had to take in Gallery on table and chairs with no fan or cooling.
5. AC was switch off in morning from mains.
6. Food was very limited and taste was not at all good.
7. In my life time first time i tried Home stay and will never go for home stay again. Worst experience
- Very clean and cozy room
- river , hills view from the balcony
- river at walking distance
- natural waterfall is also near hotel
- Cooperative staff
- Good quality food
- Parking in front of the property
- Flexible check-in & out
- Location is good ,away from the tourist areas crowd
Nothing
10 / 10Outstanding·Jun 2022
-Beautiful place
-Healthy environment
-A lovely mixture of homestay and hotel like amenities
-riverview from balcony
-spacious room
-home like food
-peaceful
Value for money
10 / 10Outstanding·Jun 2022
- Very clean property
- Nice view from the balcony
- Friendly staff
- Good food
- Parking in front of the property
- Flexible check-in & out
- Location is good if you want to stay away from the touristy areas
- Location is 33kms away from Lansdowne
10 / 10Outstanding·May 2022
The location as well home made food was excellent. Riverside room perfect location to ask for.
Does this property follow enhanced cleaning procedures?
Yes, this vacation rental has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this vacation rental?
Parking is not specified as an available amenity at Shivalik Riverine Homestay and hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this vacation rental?
We didn’t find pool listed as an amenity for this vacation rental. It may be worth double checking if a pool is important for your stay.
Is Shivalik Riverine Homestay and hotel pet friendly?
Yes! This vacation rental is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Shivalik Riverine Homestay and hotel?
We found 16 amenities for this rental. This includes free parking, non-smoking, pets allowed, heating, and balcony/terrace.
"- Very clean and cozy room
- river , hills view from the balcony
- river at walking distance
- natural waterfall is also near hotel
- Cooperative staff
- Good quality food
- Parking in front of the ..."
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this vacation rental
Comfortable Accommodations
Amenities
Free Parking
Non-smoking
Pets allowed
Heating
Balcony/Terrace
Beach access
Garden
Accessible Parking
Fireplace
Beach front
Family friendly
Smoking allowed
Key access
Housekeeping available
Fire extinguisher
Cleaning products
Map of Uttarakhand
Ratings and reviews
7.2 / 10
Good(10 Ratings)
100% verified reviews
10 / 10Outstanding·Jun 2022
- Very clean and cozy room
- river , hills view from the balcony
- river at walking distance
- natural waterfall is also near hotel
- Cooperative staff
- Good quality food
- Parking in front of the property
- Flexible check-in & out
- Location is good ,away from the tourist areas crowd
Nothing
10 / 10Outstanding·Jun 2022
-Beautiful place
-Healthy environment
-A lovely mixture of homestay and hotel like amenities
-riverview from balcony
-spacious room
-home like food
-peaceful
Value for money
10 / 10Outstanding·Jun 2022
- Very clean property
- Nice view from the balcony
- Friendly staff
- Good food
- Parking in front of the property
- Flexible check-in & out
- Location is good if you want to stay away from the touristy areas
- Location is 33kms away from Lansdowne
10 / 10Outstanding·May 2022
The location as well home made food was excellent. Riverside room perfect location to ask for.
Nope nothing like that
$$$$
7.2Good
(10 Ratings)
"- Very clean and cozy room
- river , hills view from the balcony
- river at walking distance
- natural waterfall is also near hotel
- Cooperative staff
- Good quality food
- Parking in front of the ..."
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Uttarakhand
About this vacation rental
Comfortable Accommodations
Amenities
Free Parking
Non-smoking
Pets allowed
Heating
Balcony/Terrace
Beach access
Garden
Accessible Parking
Fireplace
Beach front
Family friendly
Smoking allowed
Key access
Housekeeping available
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this vacation rental has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this vacation rental?
Parking is not specified as an available amenity at Shivalik Riverine Homestay and hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this vacation rental?
We didn’t find pool listed as an amenity for this vacation rental. It may be worth double checking if a pool is important for your stay.
Is Shivalik Riverine Homestay and hotel pet friendly?
Yes! This vacation rental is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Shivalik Riverine Homestay and hotel?
We found 16 amenities for this rental. This includes free parking, non-smoking, pets allowed, heating, and balcony/terrace.
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