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Includes essentialsFree WiFi/internet and more
Location
Reviews
6 / 10
Does not worth the money with no elevator and no AC.
We booked the apartment as 6 adults and a 2-year old child. We really enjoyed having a functioning kitchen with a dishwasher, coffee maker, washing machine and a TV. We were also provided with spare pods for all appliances, coffee and teabags were included as well.
First point - NO AIR CONDITIONING. During summer and living on the top floor it was absolutely unbearable! Management, please invest in ACs in the bedrooms.
Second - NO ELEVATOR. Having a 2 year old and a stroller, and elderly grandparents, putting us on the top floor (4), it was ruthless and so so disappointing.
The bathroom in the kitchen needs some work done. On the pictures you can see cracked ceiling, the paint is about to fall off. The fan was dirty and moldy! Really disgusting. Shower drain is clogged so the water almost down go away. And the shower holder is broken, so you need to hold the shower head at all times.
I need to add that during 7 days there was no cleaning, and we feel like it’s too long for the apartment with 7! people. There were no vacuum or mop to clean the floors, only a small broom which is useless.
6 / 10
Comfortable with good location, but unclear communication and misinformation on facilities
The flat was clean, comfortable and it was great to have a common space. The beds + pillows are good, and so are the towels provided. We visited with a group and it was great that nobody had to sleep on a sofa-bed, we all had beds - one of the main reasons we selected this property.
Well located within a few minutes walk of an Aldi and the metro station Areeiro, and really close to the airport.
Unfortunately there were two major points that influenced the low score of this otherwise great accomodation;
(1) Check-in procedure and communications: although the instructions note that check-in information would be shared 24 hours before arrival, this did not happen. We had to chase repeatedly to receive clarity on the self-check in codes. The night before, hours before leaving for our flights to Lisbon, we received payment instructions for the deposit - either over the phone or via PayPall (with an unrecognisable personal gmail address). When questioned about the process, the WHome refused to meet us in person. We ended up giving card details through the phone to receive the check-in codes, the same morning of arrival. All in all, an unpleasant and unclear process.
(2) Locked 2nd bathroom - wrong information on facilities: even though they advertise the availability of 2 bathrooms, the 2nd bathroom was locked during our stay. When questioned about this, the WHome team was very slow to respond, and only informed us that a technician would check on the 2nd bathroom in the midst of our stay there.
The 2nd bathroom was never made available to us. We are a sports team, and this was the second key reason we selected this accommodation, so we were very disappointed to find ou that we had been misinformed.
Even if the 2nd bathroom had recently become unavailable, we should have been informed in advance, with a clear solution and discount.
We have tried to get in contact for a partial refund, but the WHome has not been responsive.
10 / 10
Exceptional
The apartment is nice, clean, bright. There are about two metro stations, a park with a playground nearby. There are grocery stores and a shop.
It was cool at the end of January, even with heaters.
9 / 10
Very happy to recommend the apartment and would use again.
Location was great, just 3 minutes walk to the Metro. Apartment was lovely and clean and well-equipped. Beds were very comfortable and the bathrooms spacious with excellent showers. Communication with the host and greeter was very good and the document on Lisbon sent in advance was useful.
Would have appreciated some breakfast tea teabags (were all herbal) and some long-life milk in the fridge would have been a nice touch. Can only comfortably sit 3 people together which wasn't a problem for us but might be for others. Perhaps another sofa instead of the table? Also provide the wifi password to save having to bother the host.
L'appartamento è molto spazioso e carino. Ha tutto quello di cui si può avere bisogno anche se l'arredamento è essenziale.
La posizione è molto conveniente poichè la stazione Arreiro della metropolitana dista circa 5 minuti a piedi, così come il supermercato Aldi.
Uno dei due bagni è dotato di un wc con trituratore che ha dato problemi il secondo giorno. Ogni volta che si tirava lo sciacquone fuoriusciva l'acqua sporca dallo scarico della doccia. Per questo motivo abbiamo dovuto smettere di utilizzarlo e usare il bagno principale a rotazione.
Un altro aspetto negativo è la mancanza di un sistema di riscaldamento centralizzato. Sono presenti 5 piccoli radiatori elettrici che con il freddo invernale sono insufficienti per mantenere una temperatura confortevole in tutte le stanze. Tanto che accendendoli tutti al massimo è saltata la corrente.
In questa occasione abbiamo chiamato la struttura per risolvere il problema ma non ha risposto. E siamo stati ricontattati soltanto dopo aver chiamato l'assistenza di booking che ha sollecitato un loro intervento.
Ci è stato quindi spiegato che la corrente è saltata in quanto i radiatori elettrici erano al massimo. Per problemi di questo tipo ritengo che la struttura dovrebbe perlomeno lasciare delle istruzioni in modo che gli ospiti siano avvertiti e che possano risolvere la situazione in autonomia.
La password wifi inviata dalla struttura non funziona. bisogna usare quella scritta sotto al router.
8 / 10Excellent·Apr 2025
A acomodação foi excelente. Tudo muito confortável, muito agradável e espaçoso.
A comunicação com o proprietário foi ruim. Demora para responder, liguei em todos os números e nenhum atendeu pois a senha da internet estava errada. Ao chegar num país isto é muito ruim pois ainda estamos sem conexão.
9 / 10Outstanding·Feb 2025
RAS nickel
6 / 10Average·Jan 2026
Apartmán je pekne zariadený, majiteľ nám dovolil neskorší check out bez poplatku. v blízkosti je zastávka vlaku do okolitých miest a obchod.
Prišli sme o hodinu a pol neskôr ako sme nahlásili a napriek tomu náš apartman nebol prichystaný. Keď sme prišli boli tam upratovačky, podlahy boli mokré a bolo cítiť zápach cistiacich prostriedkov a odtoku. poháre boli špinavé. jedna z izieb nemá okna. vchodové dvere sa tazko otvárajú. ubytovanie nemá klimatizáciu, čo by sme v lisabone považovali za základ. lokalita nie je ideálna, je mimo všetkých podnikov.
Parking is not specified as an available amenity at WHome Hideaway Family Apartment #3. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is WHome Hideaway Family Apartment #3 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at WHome Hideaway Family Apartment #3?
We found 6 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and key access.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Key access
Fire extinguisher
Map of Lisbon
Ratings and reviews
7.8 / 10
Good(45 Ratings)
100% verified reviews
8 / 10Excellent·May 2025
L'appartamento è molto spazioso e carino. Ha tutto quello di cui si può avere bisogno anche se l'arredamento è essenziale.
La posizione è molto conveniente poichè la stazione Arreiro della metropolitana dista circa 5 minuti a piedi, così come il supermercato Aldi.
Uno dei due bagni è dotato di un wc con trituratore che ha dato problemi il secondo giorno. Ogni volta che si tirava lo sciacquone fuoriusciva l'acqua sporca dallo scarico della doccia. Per questo motivo abbiamo dovuto smettere di utilizzarlo e usare il bagno principale a rotazione.
Un altro aspetto negativo è la mancanza di un sistema di riscaldamento centralizzato. Sono presenti 5 piccoli radiatori elettrici che con il freddo invernale sono insufficienti per mantenere una temperatura confortevole in tutte le stanze. Tanto che accendendoli tutti al massimo è saltata la corrente.
In questa occasione abbiamo chiamato la struttura per risolvere il problema ma non ha risposto. E siamo stati ricontattati soltanto dopo aver chiamato l'assistenza di booking che ha sollecitato un loro intervento.
Ci è stato quindi spiegato che la corrente è saltata in quanto i radiatori elettrici erano al massimo. Per problemi di questo tipo ritengo che la struttura dovrebbe perlomeno lasciare delle istruzioni in modo che gli ospiti siano avvertiti e che possano risolvere la situazione in autonomia.
La password wifi inviata dalla struttura non funziona. bisogna usare quella scritta sotto al router.
8 / 10Excellent·Apr 2025
A acomodação foi excelente. Tudo muito confortável, muito agradável e espaçoso.
A comunicação com o proprietário foi ruim. Demora para responder, liguei em todos os números e nenhum atendeu pois a senha da internet estava errada. Ao chegar num país isto é muito ruim pois ainda estamos sem conexão.
9 / 10Outstanding·Feb 2025
RAS nickel
6 / 10Average·Jan 2026
Apartmán je pekne zariadený, majiteľ nám dovolil neskorší check out bez poplatku. v blízkosti je zastávka vlaku do okolitých miest a obchod.
Prišli sme o hodinu a pol neskôr ako sme nahlásili a napriek tomu náš apartman nebol prichystaný. Keď sme prišli boli tam upratovačky, podlahy boli mokré a bolo cítiť zápach cistiacich prostriedkov a odtoku. poháre boli špinavé. jedna z izieb nemá okna. vchodové dvere sa tazko otvárajú. ubytovanie nemá klimatizáciu, čo by sme v lisabone považovali za základ. lokalita nie je ideálna, je mimo všetkých podnikov.
$$$$
7.8Good
(45 Ratings)
"The apartment is nice, clean, bright. There are about two metro stations, a park with a playground nearby. There are grocery stores and a shop."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Map of Lisbon
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Key access
Fire extinguisher
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at WHome Hideaway Family Apartment #3. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is WHome Hideaway Family Apartment #3 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at WHome Hideaway Family Apartment #3?
We found 6 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and key access.
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