Best Western Vrindavan

Simple small hotel property. Was near and clean. Accommodated my request for connecting rooms as we were a family

Access road is inside that of a society. Towels and bedsheets were bit dated so needs an overhaul

Very friendly staff right from checking in to the remaining of your stay.

Can not say anything major. Little communication issues but manageable.

Property was secure and the staff were exceptional. Room was comfortable as was the bed. Our request for interconnecting rooms for our family were all met and free of any hassle. Coffee, kachori and potato bhaji at breakfast were also excellent.

The shower was overly complicated and difficult to use.

Room was okay.

While planning for this staycation, I connected with the hotel on Whatsapp as well as through mail to inform the staff I was speaking to, Sonia, that I had booked for 3 rooms& 6 persons, however on the system it was showing 3 rooms and 4 person only. Sonia confirmed on whatsapp that the reservation is okay for 6 person as the price is same for 3 rooms for double occupancy. And i also requested for an early check in as we will check out early on our last day, which she confirmed. Upon our arrival that morning, the staff at the reception said that Sonia no longer work there, the conversation was only 2 days before, and several msgs was exchanged on whatsapp confirming that they will hold atleast 1 room for early check in as we mentioned we were travelling with senior citizens. However, when we arrived we were told no such information was received. Breakfast was already paid in our package but they had our parents paid for their breakfast again on the same day. Them I went to the reception to clarify and then they agreed to refund. what if our parents did not tell us? they would have kept the money quietly! they should check and confirm before billing a client, because my parents kept saying that we had already paid in our package. They were told to pay for breakfast otherwise they will not be allowed to. Seriously, I was disgusted with this kind of service!!! And there was not much for international food. Their breakfast was mostly for indians and lots of curry and my mum is a heart patient and I have stomach problem, we had to survive on Bread and butter for 4 days! Paying for breakfast buffet and only to eat bread and butter???????!!!!!