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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Avoid – stressful and unacceptable experience
Location
Very poor experience from start to finish.
Despite agreeing an arrival time, nobody was there to meet us. The cash deposit (only mentioned after booking) was then taken the following morning at a time that suited them, and they arrived early when we were not ready. Communication throughout was poor.
The apartment itself was not properly clean on arrival : floors not hoovered or mopped, visible dust, and very few cleaning materials provided.
At departure, €50 was taken from our deposit for “cleaning”, despite this never being mentioned anywhere in the listing, booking conditions or prior communication. We had already courtesy cleaned the apartment for around 90 minutes, and there was no damage.
From the moment he paced around the flat the representative ‘Manu’ was shouting and confrontational, which felt like a rehearsed approach. After taking €50 he made inappropriate remarks such as “this is typical English” and “always the English”. He then decided he wanted more cash when we were in the car park. When I said I would call the police after he blocked our car, he responded “go ahead, the police are my friends.” He then continued to delay us and only moved aside after around an hour in total, which was extremely distressing. There had been no issue during our stay (we are middle aged, there to ski). He was demanding cash as he wanted it deep cleaned which included oven and microwave which we hadn’t used. The advert or comms never once mentioned that cleaning was required yet having courtesy cleaned to a good standard I was quite shocked at his verbal attacks and approach.
The deposit was taken in cash with no receipt provided, despite being requested.
After reading other reviews mentioning similar “cleaning” deductions, this does not appear to be a one-off.
I have video evidence of the condition of the apartment after cleaning, as well as the behaviour described above, which I am sharing with Booking.com and the relevant authorities.
3 / 10
The resort is fantastic, this apartment is totally uncomfortable.
The location was fantastic. Close to the lifts, restaurants and shops
The advertising of this apartment is not correct. Please note, linen, towels and cleaning is extra. I have rented many apartments in France and all of this information is made clear on the booking description.
The management company were horrendous! They sent a document out detailing everything YOU have to do and everything they will do for you. This is totally one sided. We had NO linen for the first night, after being told, we'd pay extra for the linen and then extra again for actually making the beds. They then were supposed to come and make sure were happy the next day after booking, this never happened. We then recieved the wrong bedding, so had to wait again for the correct bedding. We, however, had to wait for them to come and CHECK the apartment, which we can say was cleaner than when we arrived!!
I advise the owner to be more honest about hidden costs and find a management company that has better customer service skills.
On another note, be ready for an uncomfortable sleep. The walls are paper thin and the 'beds' are VERY uncomfortable. Again, I have slept on many a sofa bed, but these need updating very badly
6 / 10
Apartment close to the ski lifts
The location is perfect; 2 minutes from the ski lifts. Getting the keys/ returning them was flawless.
You need to pay separately for bed linen, towels and cleaning (unless you clean at the end of your stay).
Owners don't provide toilet paper either - which should be part of the apartment.
Upon arrival, you also need to leave a 600€ security deposit and another 60€ for cleaning.
5 / 10
Apartment was great however the third party unprofessional conciergerie service was not good.
The apartment itself was very well equipped and was right at the foot of the slopes, there was a great view of the mountains and you're able to ski right to the apartment. There's lockers downstairs for your skis and boots. The kitchen table was very large and was plenty of space for the two of us.
Upon placing the booking the owner informed us that there would be a third party company contact us to arrange collection of the keys. This actually turns out to be a conciergerie service for which there is no mention of this anyway on the booking.com advertisement for the apartment. We found this rather stressful as they wrote to us with an email with a very generic word document attached requesting payment for bedding, towels and a cleaning service if we wanted it, the arrival and departure times on this word document from the conciergerie service were also not aligned with what we had already agreed with the owner via booking.com. It appears this third party are acting on bahlf of the owner of the apartment and all communications were said to be done through them while in the resort and not via the owner on Booking.com. We personally found this third party to be very unprofessional and very casual, the form we were requested to fill out was not specific to our booking it was very general, there were also no date and signatures on this form and neither were we requested to sign anything upon arrival when we were asked to leave a cash or cheque security deposit of €500 euros! They said this would be kept in an envelope in their office until the end of our stay and given back before we leave. Not only did we have to send an email reminder to the conciergerie service a day before we were arriving as they had not contacted us with the address for where and what time we should be collecting the keys on arrival in advance but they also called on the evening they said someone would come to our apartment and give back out cheque and said they're to busy so someone will come in the morning and send a picture of our cheque ripped up - this had not happened and they still have out cheque! The communication with the conciergerie service was also carried out in a very casual manner via WhatsApp - when requested to have correspondence via email they didn't do this.
L’emplacement, la vue et l’orientation ensoleillée
10 / 10Outstanding·Dec 2024
Locatie in het dorp, vlakbij de nieuwe Jandri. Ruime parking aan het gebouw. Het kleine keukentje laat toe om in het appartement te koken. Vlakbij heb je behalve vele restaurants heel wat supermarktjes. Onze host, Claire was heel bereikbaar en behulpzaam.
Er zijn twee zetels die een bed kunnen vormen. Er is geen echte slaapkamer. De zetel in de woonkamer die wij hebben gebruikt was wel perfect comfortabel. Dus voor een koppel zeker goed.
8 / 10Excellent·Jul 2022
Position, kitchen and living room and the restored part of the toilet
the bed close to the door
6 / 10Average·Jan 2024
The location is perfect; 2 minutes from the ski lifts. Getting the keys/ returning them was flawless.
You need to pay separately for bed linen, towels and cleaning (unless you clean at the end of your stay).
Owners don't provide toilet paper either - which should be part of the apartment.
Upon arrival, you also need to leave a 600€ security deposit and another 60€ for cleaning.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at STUDIO pied des pistes et commerces. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at STUDIO pied des pistes et commerces. Enjoy the water!
Is STUDIO pied des pistes et commerces pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at STUDIO pied des pistes et commerces?
We found 9 amenities for this rental. This includes free parking, pool, non-smoking, heating, and balcony/terrace.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Prime Location
Amenities
Free Parking
Pool
Non-smoking
Heating
Balcony/Terrace
Ski in/Ski out
Accessible by lift
Fire alarm
Cleaning products
Map of Les Deux Alpes
Ratings and reviews
7 / 10
Good(11 Ratings)
100% verified reviews
10 / 10Outstanding·Feb 2026
L’emplacement, la vue et l’orientation ensoleillée
10 / 10Outstanding·Dec 2024
Locatie in het dorp, vlakbij de nieuwe Jandri. Ruime parking aan het gebouw. Het kleine keukentje laat toe om in het appartement te koken. Vlakbij heb je behalve vele restaurants heel wat supermarktjes. Onze host, Claire was heel bereikbaar en behulpzaam.
Er zijn twee zetels die een bed kunnen vormen. Er is geen echte slaapkamer. De zetel in de woonkamer die wij hebben gebruikt was wel perfect comfortabel. Dus voor een koppel zeker goed.
8 / 10Excellent·Jul 2022
Position, kitchen and living room and the restored part of the toilet
the bed close to the door
6 / 10Average·Jan 2024
The location is perfect; 2 minutes from the ski lifts. Getting the keys/ returning them was flawless.
You need to pay separately for bed linen, towels and cleaning (unless you clean at the end of your stay).
Owners don't provide toilet paper either - which should be part of the apartment.
Upon arrival, you also need to leave a 600€ security deposit and another 60€ for cleaning.
$$$$
7Good
(11 Ratings)
"Position, kitchen and living room and the restored part of the toilet"
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Les Deux Alpes
About this apartment rental
Prime Location
Amenities
Free Parking
Pool
Non-smoking
Heating
Balcony/Terrace
Ski in/Ski out
Accessible by lift
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at STUDIO pied des pistes et commerces. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at STUDIO pied des pistes et commerces. Enjoy the water!
Is STUDIO pied des pistes et commerces pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at STUDIO pied des pistes et commerces?
We found 9 amenities for this rental. This includes free parking, pool, non-smoking, heating, and balcony/terrace.
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