Well priced for this locationPriced under area average
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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Séjour annulé
Le séjour n’a pas eu lieu car l’établissement est fermé depuis des mois
1 / 10
SpaLov vous font payer pour un service non rendu puis disparaissent
/
❌ Établissement à fuir ! ❌
Le jour même, à seulement 2 heures de l'heure prévue d’entrée, l’établissement m’appelle pour m’informer que le spa est hors service. Vu le nombre de commentaires signalant des problèmes avec le spa, on peut légitimement se demander s’il est jamais fonctionnel.
Immédiatement après cet appel, ils m’envoient un SMS (et non un message via la plateforme Booking) pour me proposer de décaler la date. 15 minutes plus tard, je leur réponds en demandant un remboursement de la nuit. Ils acceptent sans problème et me demandent mon RIB, que j’envoie immédiatement.
Tout cela se passe avant même l’heure théorique d’entrée dans les lieux. En réalité, cette demande de RIB n’est qu’un stratagème pour gagner du temps, laisser passer la date et ainsi faire passer la réservation en "honorée".
À partir de là, plus aucune nouvelle. Malgré plusieurs relances par SMS et via Booking, silence radio. J’appelle Booking à plusieurs reprises : ils m’expliquent que le remboursement nécessite une validation via la plateforme. L’établissement ignore tout et ne répond plus.
Après de nombreux échanges avec Booking et l’envoi de captures d’écran des SMS, j’obtiens finalement mon remboursement. Mais clairement, ils comptaient sur mon abandon. Mauvais calcul : j’avais déjà pris contact avec un conciliateur de justice et étais prêt à déposer plainte.
⚠️ Conseil : FUYEZ ces escrocs de SpaLov.
Ne communiquez jamais en dehors de la plateforme Booking (ni téléphone, ni SMS). Tout doit passer par la messagerie officielle pour éviter ce genre d’arnaque.
8 / 10
Petite bulle d’air frais
Le parking du marché a quelques mètres.
3 / 10
Très déçu de ce logement je ne le recommande à personne
Rien
Salle de bain odeur de moisissure
Chambre: lit dure avec minuscule télé
Bain à remous: début chaud après froid parce que interdiction de vider et remplir le bain donc pour le lendemain oublier le bains…
Machine à café: encrasser avec une capsule dedans utiliser depuis longtemps et aucune recharge disponible.
Balcon: remplie de mousse au sol risque de chute.
Free WiFi/internet · Air conditioning · Balcony/Terrace
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