Hotel in Puerto de la Cruz
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Comfortable Accommodations
Amenities
Business facilities
Airport transportation available
Shuttle available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Garden
Laundry services
Sauna
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Puerto de la Cruz
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Sep 2026
We stayed here for our honeymoon and had a truly wonderful time! The atmosphere is incredibly peaceful and quiet, making it the perfect place to truly unwind and relax. The staff went above and beyond to make us feel special, including arranging a fantastic room for us, and everyone was genuinely welcoming, warm, and open to a chat.
The only downsides were related to dinner and drinking water:
- If you arrive at dinner an hour or two after it starts, quite a few serving dishes and bowls are empty and don't seem to get refilled.
- It felt strange having to pay extra for drinks at dinner, even for plain water.
- There is no complimentary bottled water provided in the room every day, nor is there a water dispenser/cooler anywhere to refill your own bottle.
Overall, we really enjoyed our stay, but having basic drinking water more accessible would make the experience much better.
10 / 10Outstanding·Aug 2026
Our stay at this hotel felt intimate, special, and truly unique. We highly recommend it to anyone looking for a place where guests are treated with genuine care and respect. Every member of the staff was incredibly attentive, welcoming, and kind. The pool, facilities, and overall atmosphere were excellent. We have no complaints whatsoever. This was undoubtedly one of the best hotel experiences we have had while traveling throughout Europe, if not the very best.
There was nothing we disliked about the property. Everything exceeded our expectations.
10 / 10Outstanding·Aug 2026
I had a generally beautiful experience at this hotel. The location is excellent — very peaceful, beautiful, and surrounded by nature. Transportation is great as well; the bus stop is just a 5-minute walk away, making it very easy to travel around the island. The hotel itself is beautiful, and everything was very good.A special thank you goes to the restaurant staff and waiters! They were absolutely amazing, incredibly friendly, and provided top-tier service. I really enjoyed my stay and would highly recommend this hotel!
10 / 10Outstanding·May 2026
We stayed for 17 days (1st time) and loved everything about the Riu Garoe. The staff are very welcoming especially in the restaurant, they work hard and ensure everything is perfect. The housekeeping is excellent and standards for cleanliness is very high, not only in rooms but all around the hotel. The rooms are spacious and decor is lovely. There is plenty of wardrobe/drawer space. Mini fridge. The bathroom is beautiful with double wash basins and large shower with a door. Towels and bath robes were pure white ( for me this is a must). The pool is very well kept and a good system for allocating towels and sunbeds. The food is exceptional, so much choice. Very good breakfast with fruits, eggs cooked to order, rolls, croissants etc. Dinner also has great choices, beautiful salads, soups, cheeses, meats. Steak and fish cooked to order. Beautiful desserts. The pool bar/snack bar and main bar are really comfortable and great variety of cocktails. Evening entertainment. We always stay in the La Paz area and its a quiet, beautiful area. We didnt use the courtesy bus as we had a car. No problems parking on the street or on grounds adjacent to the hotel. We would definitely return to this hotel. Stayed in many hotels and apartments in Puerto for 40+ years and this is our favourite.
This is minor but we do like a coffee first thing in the morning. A Nespresso machine would be great but equally a kettle would be appreciated.
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Top rated by guests
9.2Outstanding
(693 Ratings)
"Our stay at this hotel felt intimate, special, and truly unique. We highly recommend it to anyone looking for a place where guests are treated with genuine care and respect. Every member of the staff ..."
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