Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Location
Reviews
9 / 10
Good value for money, for people that want to make food at home.
Very good kitchen, we really enjoyed making home food with literally all the equipment needed.
The pool and sauna was always fool of people, really crowded. It was impossible.
1 / 10
Disaster
Our stay was an absolute disaster and one of the worst accommodation experiences we have ever had.
On the day of arrival, our check-in time was unilaterally delayed from 4:00 PM to 5:00 PM, and we were informed only 40 minutes beforehand, while already on our way. When we arrived, our assigned parking space was still occupied, and we were instructed by the helpline to pay for external parking out of our own pocket.
When we entered the apartment, the situation was shocking: the apartment was completely uncleaned, trash and dirt were left outside the door, and inside we encountered a cleaning crew that was clearly intoxicated. There was an empty vodka bottle in the apartment, and the individuals were verbally aggressive, insulting us, unstable on their feet, and causing disturbances. Communication was impossible in both Polish and English.
Due to serious concerns for our safety, we had to call the police. A coordinator later arrived and immediately dismissed the cleaning crew. The police attempted to identify them and it turned out the property had only their first names and phone numbers — no basic employment details.
We were offered either to cancel the reservation and look for another place on our own (late evening, holiday period), or to wait even longer for the apartment to be cleaned. No alternative accommodation was provided. In total, we lost over 3 hours of our stay, yet the property offered only a symbolic refund, which does not even cover the lost time of over 3h.
The property takes no responsibility, shows no accountability or remorse, and employs staff without even having basic information about them. The handling of the situation was completely unprofessional and left us feeling unsafe and abandoned.
This place should not be offered on Booking.com until serious management and safety issues are addressed. Avoid at all costs.
10 / 10
Exceptional
Price size and close to center
Could have been cleaned better. It was very dusty.
9 / 10
Bardzo polecamy Starą Polanę. Będziemy wracać.
Prz stronny apartament, sam w sobie czysty, duże tarasy, darmowy basen, sauna, jakuzzy, sala zabaw. Choć niewielkie to cieszyły. Wyposażenie apartamentu bardzo na plus. Cieplutko, ogrzewanie podłogowe w łazience Było mega komfortowe. Było wszystko co potrzeba a nawet więcej. Świetna lokalizacja. Bardzo miły i pomocny personel.
Tarasy były cudowne ale bardzo brudne. Słabo schodząca woda pod prysznicem i w umywalce. Łóżka na początku wydawały się super wygodne, po kilku nocach wszystko bolało - materace jak dla nas zbyt miękkie. Zepsute okna - ale po zgłoszeniu bardzo szybko zostały naprawione. Także jakieś minusy były ale nie miały znaczenia przy dużo większej ilości plusów.
Very good kitchen, we really enjoyed making home food with literally all the equipment needed.
The pool and sauna was always fool of people, really crowded. It was impossible.
9 / 10Outstanding·Jun 2026
Prz stronny apartament, sam w sobie czysty, duże tarasy, darmowy basen, sauna, jakuzzy, sala zabaw. Choć niewielkie to cieszyły. Wyposażenie apartamentu bardzo na plus. Cieplutko, ogrzewanie podłogowe w łazience Było mega komfortowe. Było wszystko co potrzeba a nawet więcej. Świetna lokalizacja. Bardzo miły i pomocny personel.
Tarasy były cudowne ale bardzo brudne. Słabo schodząca woda pod prysznicem i w umywalce. Łóżka na początku wydawały się super wygodne, po kilku nocach wszystko bolało - materace jak dla nas zbyt miękkie. Zepsute okna - ale po zgłoszeniu bardzo szybko zostały naprawione. Także jakieś minusy były ale nie miały znaczenia przy dużo większej ilości plusów.
9 / 10Outstanding·Nov 2025
Bardzo wygodny, cichy apartament z dużym miejscem parkingowym. Było wszystko czego potrzebowaliśmy.
Uszkodzony czajnik, stare patelnie, niestety niedomyta lodówka i łazienka. Nie udało nam się otworzyć balkonu.
6 / 10Average·Jun 2026
Na plus bezkontaktowe zameldowanie i wymeldowanie oraz czystość aparatmentu. Dobra lokalizacja i bliskość sklepów. Dobrze zaopatrzona kuchnia i kosmetyki w łazience
Na duży minus sporo zepsutych lub ledwo działający udogodnień. Zepsute drzwi do prysznica, dużo przepalonych żarówek, cieknące żelazko, suszarka do prania ledwo stojąca i powyginana, nie działający internet. apewniona niewystarczająca liczba szlafroków i kapci na 4 osoby ( tylko 2 szt). Strefa spa jak dla mnie mogłaby być nie istniejąca, na tak duży obiekt przypada malutki basen na może 12 osób, mini jacuzzi na 3 i sauna- do tego najgorsze to chyba kartka którą znaleźliśmy w pod wazonem w szafce by nie pisać o spa w opini. Jak można mieć w nazwie obiektu słowo SPA a potem prosić by nie pisać o tym w opiniach?
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Yes, parking is listed as an amenity at Stara Polana Apartamenty & Spa Zakopane. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Stara Polana Apartamenty & Spa Zakopane. Enjoy the water!
Is Stara Polana Apartamenty & Spa Zakopane pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Stara Polana Apartamenty & Spa Zakopane?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, pool, non-smoking, and gym.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Pool
Non-smoking
Gym
Heating
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Family friendly
Accessible by lift
Key access
Contactless check-in/out
Cleaning products
Map of Zakopane
Ratings and reviews
8.9 / 10
Excellent(78 Ratings)
100% verified reviews
9 / 10Outstanding·Aug 2026
Very good kitchen, we really enjoyed making home food with literally all the equipment needed.
The pool and sauna was always fool of people, really crowded. It was impossible.
9 / 10Outstanding·Jun 2026
Prz stronny apartament, sam w sobie czysty, duże tarasy, darmowy basen, sauna, jakuzzy, sala zabaw. Choć niewielkie to cieszyły. Wyposażenie apartamentu bardzo na plus. Cieplutko, ogrzewanie podłogowe w łazience Było mega komfortowe. Było wszystko co potrzeba a nawet więcej. Świetna lokalizacja. Bardzo miły i pomocny personel.
Tarasy były cudowne ale bardzo brudne. Słabo schodząca woda pod prysznicem i w umywalce. Łóżka na początku wydawały się super wygodne, po kilku nocach wszystko bolało - materace jak dla nas zbyt miękkie. Zepsute okna - ale po zgłoszeniu bardzo szybko zostały naprawione. Także jakieś minusy były ale nie miały znaczenia przy dużo większej ilości plusów.
9 / 10Outstanding·Nov 2025
Bardzo wygodny, cichy apartament z dużym miejscem parkingowym. Było wszystko czego potrzebowaliśmy.
Uszkodzony czajnik, stare patelnie, niestety niedomyta lodówka i łazienka. Nie udało nam się otworzyć balkonu.
6 / 10Average·Jun 2026
Na plus bezkontaktowe zameldowanie i wymeldowanie oraz czystość aparatmentu. Dobra lokalizacja i bliskość sklepów. Dobrze zaopatrzona kuchnia i kosmetyki w łazience
Na duży minus sporo zepsutych lub ledwo działający udogodnień. Zepsute drzwi do prysznica, dużo przepalonych żarówek, cieknące żelazko, suszarka do prania ledwo stojąca i powyginana, nie działający internet. apewniona niewystarczająca liczba szlafroków i kapci na 4 osoby ( tylko 2 szt). Strefa spa jak dla mnie mogłaby być nie istniejąca, na tak duży obiekt przypada malutki basen na może 12 osób, mini jacuzzi na 3 i sauna- do tego najgorsze to chyba kartka którą znaleźliśmy w pod wazonem w szafce by nie pisać o spa w opini. Jak można mieć w nazwie obiektu słowo SPA a potem prosić by nie pisać o tym w opiniach?
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Zakopane
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Pool
Non-smoking
Gym
Heating
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Family friendly
Accessible by lift
Key access
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Yes, parking is listed as an amenity at Stara Polana Apartamenty & Spa Zakopane. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Stara Polana Apartamenty & Spa Zakopane. Enjoy the water!
Is Stara Polana Apartamenty & Spa Zakopane pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Stara Polana Apartamenty & Spa Zakopane?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, pool, non-smoking, and gym.
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