Hotel in Eastern Province Saudi Arabia
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Elegant Accommodations
Amenities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Spa
WiFi/Internet
Sauna
Family friendly
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Eastern Province Saudi Arabia
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Nov 2026
Overall, the hotel offers good value for money. The food was very good, and the overall experience was generally satisfactory. The property has good potential to provide a much better hospitality experience with some improvements.
The reception experience was extremely disappointing. The receptionist, Sohaila, was unprofessional and unwelcoming, creating a very negative first impression.
The guest rooms urgently need renovation. Numerous visible defects, deteriorated finishes, and poor maintenance details create significant visual clutter that is unacceptable for a property marketed as a luxury hotel.
Additionally, the swimming pool area requires better organization and management to improve guest comfort and the overall experience.
Management should prioritize staff training, room refurbishment, and improved maintenance standards.
8 / 10Excellent·Oct 2026
The rooms were really spacious, the pool was lovely & the staff were amazing.
No gluten free bread even though I had messaged the hotel several times prior to our arrival.
8 / 10Excellent·Oct 2026
It’s a beautiful luxurious property, great breakfast with lots of variety, excellent staff and all facilities great, location is central also,
The room was icy cold, even after switching off the AC it was difficult to bring the room to a comfortable temperature, this needs to be looked at, there’s a difference between keeping a room cool and icy, we froze and didn’t enjoy that at all.
6 / 10Average·Oct 2026
General staff, house keeping, location, cleanliness.
1. There are only two high chairs in the breakfast area. This was very inconvenient as we didn't get one on a few occasions. This is a simple thing that the hotel isn't getting right.
2. The breakfast manager is rude and fought us over using two high chairs as we had two toddlers in our family.
3. For a luxury hotel, the breakfast only serves processed meat. I would've expected fresh meat rather than sausages only.
4. The pool staff is not very helpful. They were asked to open the umbrellas. After we left to swim they sat back down and didn't do anything.
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Top rated by guests
8.6Excellent
(8,852 Ratings)
"My whole stay was fantastic and the staff were amazing, special mention to the front desk and lobby staff Kristina, Radhesh, Jamal, Ismail and Dhiren. The housekeeping staff Amir and Mirza and the sec..."
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