Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Location
Reviews
3 / 10
We were extremely disappointed in how we were treated, a total lack of interest in solving our problem or even communica
The house and pool are beautiful, but the house is dirty and the pool was disgustingly filthy for most of our stay.
We arrived Saturday and the gentleman cleaning the pool informed us that the pool pump was broken, he said he would report it. We didn’t expect anyone to come Sunday but we did expect to get a call Monday informing us when it would be fixed but no one called. When I called I got a service and Cassie said “I’ll email someone and let them know it’s broken.” I informed her that it was supposed to have been reported ( in fact Jose did report it as he promised but to the pool company and the company that we rented from didn’t know). I asked that someone call me back to discuss this, no one did. I called back several times and finally Frank called back, I said that we understand that things happen but this total lack of response to our problem was not what we expected (also my husband messaged the host multiple times and never heard back). He said “ I think it will be fixed today, Monday, turns out it was fixed late Tuesday and the gentleman who fixed it said he and his brother own the company and don’t work Sunday or Monday, seems Frank was just saying anything to get me off the phone. But of course by the time it was fixed the water was a slimy green bug infested mess so obviously no swimming for another day. Bottom line we were able to swim for three days of our vacation and no one tried to make it right. Additionally the house needs a good cleaning, (it is dirty with cobwebs in the vaulted ceiling) and attention to pest control as we had a rat in the grill (scurrying around when we opened the grill cover) and very large palmetto bugs in the house.
10 / 10
Excellent place to stay for a large group - would stay at High Water 9 again!
great location, excellent layout for our group - we especially liked the large common areas for our group - beautiful views - and great accommodations (pool, covered patio, fire pit, plenty of chairs)
our group makes this trip every year so in comparison to other places we have stayed upon arrival this wasn’t the cleanest place we stayed - the main areas were perfectly clean but corners, closets etc were a bit dirty (Vacasa did send a welcome text asking if the house was clean and offered to send someone out to reclean it but it was not a big deal so we declined - I only mentioned this as an area to improve)
one toilet wasn’t filling the tank - they did fix it but it took 3 days (the whole time they were very responsive but 3 days was about 1/2 our trip)
and the hot tub / jets were not working (according to the pool guy) this was not a big deal at all for us but again an area to improve
great location, excellent layout for our group - we especially liked the large common areas for our group - beautiful views - and great accommodations (pool, covered patio, fire pit, plenty of chairs)
our group makes this trip every year so in comparison to other places we have stayed upon arrival this wasn’t the cleanest place we stayed - the main areas were perfectly clean but corners, closets etc were a bit dirty (Vacasa did send a welcome text asking if the house was clean and offered to send someone out to reclean it but it was not a big deal so we declined - I only mentioned this as an area to improve)
one toilet wasn’t filling the tank - they did fix it but it took 3 days (the whole time they were very responsive but 3 days was about 1/2 our trip)
and the hot tub / jets were not working (according to the pool guy) this was not a big deal at all for us but again an area to improve
"great location, excellent layout for our group - we especially liked the large common areas for our group - beautiful views - and great accommodations (pool, covered patio, fire pit, plenty of chairs)..."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Heating
Spa
WiFi/Internet
Hot tub/Jacuzzi
Beach access
Garden
Outdoor Cooking
Fire alarm
Map of Hilton Head Island, SC
Ratings and reviews
7 / 10
Good(3 Ratings)
100% verified reviews
10 / 10Outstanding·May 2023
great location, excellent layout for our group - we especially liked the large common areas for our group - beautiful views - and great accommodations (pool, covered patio, fire pit, plenty of chairs)
our group makes this trip every year so in comparison to other places we have stayed upon arrival this wasn’t the cleanest place we stayed - the main areas were perfectly clean but corners, closets etc were a bit dirty (Vacasa did send a welcome text asking if the house was clean and offered to send someone out to reclean it but it was not a big deal so we declined - I only mentioned this as an area to improve)
one toilet wasn’t filling the tank - they did fix it but it took 3 days (the whole time they were very responsive but 3 days was about 1/2 our trip)
and the hot tub / jets were not working (according to the pool guy) this was not a big deal at all for us but again an area to improve
$$$$
7Good
(3 Ratings)
"great location, excellent layout for our group - we especially liked the large common areas for our group - beautiful views - and great accommodations (pool, covered patio, fire pit, plenty of chairs)..."
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