Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
The absolute worst experience I’ve had in Japan and in most of my travels worldwide!
The owners/managers who communicated with me via Booking.com were untrustworthy, dishonest, and left us with a truly disgusting feeling.
We were a group of 6 people, including two 70-year-olds, and booked 3 rooms for 5 nights. Our last day was the day of our flight back home, so I requested a late check-out. The owners said they would only know if it was possible the day before due to peak season (which is completely legitimate), but added that if I wanted to guarantee it, I should purchase an extra night for about $100 (including taxes).
The day before our departure, I messaged them to ask about the late check-out. I was told it was impossible because all the rooms were fully booked. However, I immediately checked Booking.com and saw that ALL rooms were actually available. To make matters worse, they sent a message stating that if we didn't leave on time, they "could not commit to the safety of our belongings."
Because of this, we were forced to book an entire extra room just for a few hours. Even then, they caused problems, claiming I hadn't booked the "correct" room, despite the fact that Booking.com doesn't allow guests to select specific room numbers. We left the apartment feeling disgusted. This behavior was in stark contrast to the amazing, hospitable service we received everywhere else in Japan.
Regarding the stay itself: we booked the apartments for 5 nights, yet the owner refused to enter to clean, change linens, or take out the trash, claiming this was to "protect our privacy." However, he was perfectly willing to do all of this for an extra fee! How does paying an extra fee magically solve the privacy issue? Furthermore, he demanded that we take our own trash down to the ground floor, threatening us with a fine if we didn't sort it exactly right.
The room itself was much narrower and more cramped than it appeared in the photos.
1 / 10
The absolute worst experience I’ve had in Japan and in most of my travels worldwide!
The owners/managers who communicated with me via Booking.com were untrustworthy, dishonest, and left us with a truly disgusting feeling.
We were a group of 6 people, including two 70-year-olds, and booked 3 rooms for 5 nights. Our last day was the day of our flight back home, so I requested a late check-out. The owners said they would only know if it was possible the day before due to peak season (which is completely legitimate), but added that if I wanted to guarantee it, I should purchase an extra night for about $100 (including taxes).
The day before our departure, I messaged them to ask about the late check-out. I was told it was impossible because all the rooms were fully booked. However, I immediately checked Booking.com and saw that ALL rooms were actually available. To make matters worse, they sent a message stating that if we didn't leave on time, they "could not commit to the safety of our belongings."
Because of this, we were forced to book an entire extra room just for a few hours. Even then, they caused problems, claiming I hadn't booked the "correct" room, despite the fact that Booking.com doesn't allow guests to select specific room numbers. We left the apartment feeling disgusted. This behavior was in stark contrast to the amazing, hospitable service we received everywhere else in Japan.
Regarding the stay itself: we booked the apartments for 5 nights, yet the owner refused to enter to clean, change linens, or take out the trash, claiming this was to "protect our privacy." However, he was perfectly willing to do all of this for an extra fee! How does paying an extra fee magically solve the privacy issue? Furthermore, he demanded that we take our own trash down to the ground floor, threatening us with a fine if we didn't sort it exactly right.
The room itself was much narrower and more cramped than it appeared in the photos.
10 / 10
I love Japanese bathrooms.
Beautiful view, amazing spa like bathroom with soaking tub.
10 / 10
Quite Evenings in Charming Otsuka
We had a lovely stay at Otsuka No. 4 Mansion. The host was kind, attentive and very quick to respond, which made us feel well taken care of throughout our stay. The room was clean, comfortable and spacious enough to open both a large and medium suitcase with ease, and the amenities met our needs perfectly.
The location was ideal. Tucked away in a quiet, peaceful neighbourhood, yet just a short walk to Otsuka Station, convenience stores, Uniqlo, Donki and several halal eateries. After busy days in areas like Ginza and Shinjuku, returning to the calm of Otsuka felt especially comforting. A nearby Starbucks became our evening stop, where we enjoyed hot chocolate and the gentle pace of the neighbourhood before heading back for the night.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Otsuka No 4 Mansion. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Otsuka No 4 Mansion pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Otsuka No 4 Mansion?
We found 9 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Japan
About this apartment rental
Comfortable Living
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Accessible by lift
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Otsuka No 4 Mansion. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Otsuka No 4 Mansion pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Otsuka No 4 Mansion?
We found 9 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
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Looking for the perfect place to call home during your trip to Japan? This Apartment offers a comfort and style with top-notch amenities, including Non-smoking, WiFi/Internet and Accessible by lift, and more.
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Looking to create some memories in Japan? Look no further than our Apartment, Triphome Sugamo Otsuka 2025 New 7 mins 2 stations. Enjoy top-rated amenities including No pets allowed, Family friendly and Non-smoking, and more.
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