Dear Accommodation Manager,
I am writing to express my deep disappointment and dissatisfaction with my recent stay at your property. During my stay, I encountered several significant issues that greatly affected my comfort and overall experience.
Specifically, the following problems were observed:
1. The air conditioning unit downstairs was not functioning, making the living area extremely uncomfortable, especially given the weather conditions.
2. There was no Wi-Fi service available throughout my stay, which hindered my ability to stay connected for both personal and essential purposes.
3. The refrigerator was overcooling, resulting in spoiled and damaged food items.
4. I also observed a couple of cockroaches moving around in the accommodation, which raised serious concerns about hygiene and cleanliness.
These issues are unacceptable for a holiday accommodation, and they significantly impacted my ability to relax and enjoy my stay. I expected a clean, functional, and well-maintained environment, which unfortunately was not provided.
I kindly request that you address these concerns promptly and consider appropriate compensation for the inconvenience and dissatisfaction caused. I would also appreciate your assurance that these issues will be resolved to prevent similar experiences for future guests.
Please let me know how you plan to address this matter. I look forward to your prompt response.
Sincerely,
Medhat Soliman
0450 101 052
6 / 10
Wouldn’t book this room again, not worth the price.
Location was good.
Property is out dated I’ve stayed in other properties in this resort which have been renovated. I really don’t think this property is worth the amount of money we paid for 3 nights. Verandah needed a good clean.
{start_header}Comfortable Living{end_header}
{start_body}The Entrance Waterfront Apartment 621 in The Entrance offers a one-bedroom apartment with two bathrooms and a spacious living room.
Amenities
Air conditioning
Pool
Non-smoking
Heating
Hot tub/Jacuzzi
Laundry services
Family friendly
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at The Entrance Waterfront Apartment 621. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at The Entrance Waterfront Apartment 621. Enjoy the water!
Is The Entrance Waterfront Apartment 621 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Entrance Waterfront Apartment 621?
We found 11 amenities for this rental. This includes air conditioning, pool, non-smoking, heating, and hot tub/jacuzzi.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
{start_header}Comfortable Living{end_header}
{start_body}The Entrance Waterfront Apartment 621 in The Entrance offers a one-bedroom apartment with two bathrooms and a spacious living room.
Amenities
Air conditioning
Pool
Non-smoking
Heating
Hot tub/Jacuzzi
Laundry services
Family friendly
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of The Entrance
Ratings and reviews
5.9 / 10
(32 Ratings)
100% verified reviews
10 / 10Outstanding·Dec 2025
Loved the space and the view
Hot tub was awful
10 / 10Outstanding·Oct 2025
The location was fantastic. The apartment was exceptional. It was very clean and it had everything that you would need.
Nothing to add here. We loved everything.
7 / 10Good·Mar 2025
Location for restaurants
Has a pool
Two bathrooms
Free parking nearby
Comfortable beds
Room bit outdated
Shower not much pressure
Pool broken tiles
Above a noisy pub and all the bottles they put in the recycling bin at end of night
6 / 10Average·Mar 2026
Price & quiet
Dryer didn’t work
Whole property I’d tired & dated
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of The Entrance
About this apartment rental
{start_header}Comfortable Living{end_header}
{start_body}The Entrance Waterfront Apartment 621 in The Entrance offers a one-bedroom apartment with two bathrooms and a spacious living room.
Amenities
Air conditioning
Pool
Non-smoking
Heating
Hot tub/Jacuzzi
Laundry services
Family friendly
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at The Entrance Waterfront Apartment 621. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at The Entrance Waterfront Apartment 621. Enjoy the water!
Is The Entrance Waterfront Apartment 621 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Entrance Waterfront Apartment 621?
We found 11 amenities for this rental. This includes air conditioning, pool, non-smoking, heating, and hot tub/jacuzzi.
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