AC Hotel by Marriott Columbus Downtown

The staff and valet were amazing! They were very easy to communicate with throughout our time!

Great location.

They were fully booked and short on house keeping staff. We arrived early and hoped for an early check-in; however there were no rooms clean yet so they told us they’d call when our room was ready so we went to explore the city. By 4pm we still hadn’t received a call and the lobby was filled to the brim with guests waiting to check in. We had to stand in line and check in at the front desk again because they never called us. The staff was very kind but this delayed our plans for the evening and we were there for a concert as were most of the other guests. I felt bad for the front desk staff because they had so many upset people but I did expect they’d offer some compensation for everyone not getting into their rooms until after check in time because they had jacked the prices for the rooms to an absurd amount due to tue concert and marathon being in the city that weekend. Overall we liked tue hotel though.

Location

Availability of breakfast included

The cleanliness of the facility was good, the location was good, especially for are traveling reasons, we like that it did have valet parking.. We really liked that it had a rooftop restaurant and bar along with an additional restaurant inside as well.

The rooms were tight. The water pressure was horrible. On so, ice machines were only located on even number floors.(2, 4, 6) we were put on an odd number floor., also, when asked for a late checkout due to our flight changes, it was denied,, the staff was by far, not the friendliest.. We travel quite a bit, and this was a disappointment. Especially after we had come to the rooftop bar, on our last time of travel to Columbus and decided to try the hotel and rooftop bar again, so our surprise It was a disappointment.