Well priced for this locationPriced under area average
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Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Location
Reviews
1 / 10
Una casa con potencial arruinada por una gestión absolutamente decepcionante
La ubicación y el espacio de la finca son buenos y la casa podría ser un alojamiento estupendo si estuviera correctamente mantenida. Las vecinas de la casa, son unas señoras encantadoras, amables y cercanas.
Una experiencia muy decepcionante, especialmente por la gestión de Bernat. Encontramos una plaga de hormigas en la cocina que él mismo reconoció conocer, aparatos extremadamente sucios y con moho, pelos en mantas, toallas y sabanas, mobiliario roto y numerosas deficiencias de mantenimiento. Tenemos fotos y videos de TODO. Especialmente preocupante fue la piscina: tenia una importante perdida de agua y éramos nosotros quienes teníamos que estar pendientes de llenarla 3 veces al día. Viajábamos con niños menores de 5 años y comunicamos reiteradamente nuestra preocupación por la limpieza y mantenimiento del agua. También conservamos videos de la sala de depuración y de las perdidas. María acudió a la finca, comprobó personalmente parte de los problemas y desperfectos y nos ofreció una reducción del precio pendiente. Nosotros insistimos en que lo consultara con Bernat. Ella nos dijo que también era propietaria y podía tomar esa decisión. Posteriormente, Bernat nos acuso de haber manipulado a su mujer y rechazo la reducción. Finalmente, pagamos todo por no tener mas problemas con ellos, puesto que íbamos con niños y cambiar de alojamiento no era fácil. Especialmente desagradable fue que Bernat entrara DOS VECES en la vivienda sin avisarnos. Tras la primera entrada le pedimos expresamente que nos avisara antes de acceder y, aun así, volvió a hacerlo. Después llego el problema de la FACTURA, la solicitamos reiteradamente por mas de 10 días y seguimos sin tenerla a día de hoy. Después de haber pagado nuestra estancia, Bernat termino bloqueándonos y cortando cualquier posibilidad de comunicación. Viajamos para disfrutar de nuestras vacaciones con nuestros hijos y acabaron siendo una pesadilla por el mal trato recibido por Bernat, dedicando la mayor parte del tiempo a discutir por problemas que nunca deberían haber recaído sobre nosotros. No volveríamos a alojarnos en SON TRAST ni en ninguna de sus otras propiedades mientras la gestión continúe siendo la misma.
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