Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Location
Reviews
1 / 10
Do NOT stay here! Not at all like the pictures!! Our family stay was completely spoiled!!!
Location near UBahn
Our family stay was completely spoiled. Despite the owner knowing in advance that our 11-year-old daughter uses a wheelchair, the property was effectively a building site, with ladders, tools, building materials, scaffolding, cables and workmen throughout. It should never have been allowed to receive guests in this state. We did not raise the complaint with the owner during the holiday as have read reviews that he can be confrontational and aggressive - and his English skills were poor so was no point. Booking.com have been useless in their support!
Access and exit routes were blocked, our daughter could not move around safely or freely, and we were genuinely worried about getting out quickly in an emergency.
The accommodation also stank of cigarette smoke because the owner was smoking in the building. It was disgusting. Between the dust from the building work and the cigarette smoke it was very difficult to breathe!!
Do not believe the pictures - the place does not look like them. I’ll be attaching my own photos showing the real condition of the property.
We raised a complaint with Booking.com, but were offered only a €62 credit for a four-night family stay. We also tried to get our money back directly from the owner, but he refused and took no accountability for the shocking state of the property. For what we paid and what we endured, that response is insulting.
Avoid this property, especially if accessibility, safety, cleanliness or honesty in the listing matter to you.
10 / 10
Excellent!
Everything was excellent!! And the staff was very kind and helpful!! Thank you very much for everything!!
1 / 10
Avoid This Property: Extreme Noise, No Privacy, and Hostile Landlord
Location is good. Both S and U station and take you to the most places around downtown in 30m.
Avoid This Property: Extreme Noise, No Privacy, and Hostile Landlord
I highly recommend avoiding this apartment due to severe noise issues and aggressive behavior from the landlord.
1. Property and Construction Issues
a. Severe Noise: There is active construction right next to the building. Heavy machinery like crushers and excavators literally shake the ground.
b. Poor sound Insulation: The walls offer zero sound isolation. You can hear the landlord’s phone conversations constantly.
c. Unpleasant Common Areas: The hallway frequently smells smoky.
2. Hostile and Unreasonable Landlord
a. Extreme Overreactions: After breakfast, we thoroughly cleaned the kitchen but accidentally left two cups and a milk carton behind. As a "punishment," the landlord banned us from using the kitchen entirely. While we accepted our mistake and sincerely apologized, his rigid and hostile response made us feel incredibly uncomfortable and insecure.
b. Aggressive Behavior: The landlord frequently paces the hallway while talking on his phone which we can hear from our room due to poor isolation. At one point, I had just finished my shower and was in my pajamas. To avoid him, I quickly closed my room door. He began shouting at me blaming me for making noise.
c. Hypocritical Quiet Hours: This door incident happened before the official 22:00 quiet hours, and his shouting was far louder than the door. Furthermore, the landlord completely ignores his own rules; he continued his phone chats in the hallway well past 22:00, and his music plays from early in the morning.
This stay was so stressful and intimidating that it felt traumatizing. I could not sleep at all for the remaining two nights. Save your money and your peace of mind by booking elsewhere.
10 / 10
Great stay with friendly staff
Merten's place is great! They are the friendliest staff and they offered me early check-in and coffee. Always with a smile -- super sweet uncles managing the place. The place has really interesting decor and it is a comfortable stay, would highly recommend :) It is also near the train station and essentials like DM and Rewe so everything is convenient.
Everything was excellent!! And the staff was very kind and helpful!! Thank you very much for everything!!
10 / 10Outstanding·Jun 2026
Merten's place is great! They are the friendliest staff and they offered me early check-in and coffee. Always with a smile -- super sweet uncles managing the place. The place has really interesting decor and it is a comfortable stay, would highly recommend :) It is also near the train station and essentials like DM and Rewe so everything is convenient.
8 / 10Excellent·Jun 2026
The check-in was smooth, the host friendly and accommodating. The property itself was charming, we were quite happy with the interior and comfort of our room. The bathroom, despite being shared, was impeccably clean. An iron was provided on request ;-) Easy S- and U-Bahn access.
No shampoo / shower gel provided. Mattress too soft.
10 / 10Outstanding·Jun 2026
Nice location - close to U- and S-bane - between airport and downtown. Cozy and comfortable room. Possibility for later check-in. Good value for money. Very friendly staff - It was possible easily to adjust our stay at the property.
Someone was smoking outside the building.
There was reconstruction work at neighbouring house, but it was only during working hours while we were visiting city :)
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Mertens Zimmervermietung. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Mertens Zimmervermietung pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mertens Zimmervermietung?
We found 14 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
About this apartment rental
Elegant Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Heating
Kitchen
WiFi/Internet
Safe
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Hamburg
Ratings and reviews
8.4 / 10
Excellent(880 Ratings)
100% verified reviews
10 / 10Outstanding·Sep 2026
Everything was excellent!! And the staff was very kind and helpful!! Thank you very much for everything!!
10 / 10Outstanding·Jun 2026
Merten's place is great! They are the friendliest staff and they offered me early check-in and coffee. Always with a smile -- super sweet uncles managing the place. The place has really interesting decor and it is a comfortable stay, would highly recommend :) It is also near the train station and essentials like DM and Rewe so everything is convenient.
8 / 10Excellent·Jun 2026
The check-in was smooth, the host friendly and accommodating. The property itself was charming, we were quite happy with the interior and comfort of our room. The bathroom, despite being shared, was impeccably clean. An iron was provided on request ;-) Easy S- and U-Bahn access.
No shampoo / shower gel provided. Mattress too soft.
10 / 10Outstanding·Jun 2026
Nice location - close to U- and S-bane - between airport and downtown. Cozy and comfortable room. Possibility for later check-in. Good value for money. Very friendly staff - It was possible easily to adjust our stay at the property.
Someone was smoking outside the building.
There was reconstruction work at neighbouring house, but it was only during working hours while we were visiting city :)
$$$$
Top rated by guests
8.4Excellent
(880 Ratings)
"Everything was excellent!! And the staff was very kind and helpful!! Thank you very much for everything!!"
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Map of Hamburg
About this apartment rental
Elegant Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Heating
Kitchen
WiFi/Internet
Safe
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Mertens Zimmervermietung. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Mertens Zimmervermietung pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mertens Zimmervermietung?
We found 14 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.
Free WiFi/internet · Air conditioning · Coffee/tea maker
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