Велика квартира, дуже чисто, все нове

Közel volt a metro.

A kulcsátadás messze volt a szállástól.

The location Akim Courall-Jones and his team were prompt in replying to queries both before and during our stay. The location was perfect for us.

The location can't be any better. Four minute walk to the tube station, twelve minute walk into Highgate village, twenty minute walk into Muswell Hill. It's situated on a fairly steep hill, so there could be challenges for people not fully mobile, but that's beyond anyone's control. The rooms are big and comfortable, if a bit antiseptic. The kitchen is well-equipped.

There's a faulty light switch in the lounge that prevents the ceiling lights from working properly. There was only a floor lamp to compensate but it wasn't bright enough. I reported it to City Relay more than once but there was no interest in having it repaired. There's a leaky radiator in the main bathroom. A repairman came to fix it but it started leaking again the next day. I reported it again but was told to put a container under it. No follow up from City Relay. I booked a cleaning (a very expensive one - 144 pounds) for 10:00 one morning. At 10:15 when nobody had arrived, I asked for an update from City Relay. They told me the cleaning was now scheduled for 13:00. They acknowledged that I'd booked it for 10:00 and that it had been accepted and confirmed, but that "Housekeeping prioritizes check ins before midlet cleanings" and it couldn't be changed back to 10:00 now. As I asked them, what's the point of booking a time if it's going to get changed without even telling me? I had to change my plans for the day as a result, which I was very unhappy about. It wasn't only the time being changed on me that bothered me, there was no communication about it AT ALL. I had to contact them to find out what was going on. Except for a bottle of washing-up liquid and a sponge in the kitchen, there were zero cleaning supplies provided, not even anything to wipe down a bathroom sink. I imagine it's to force you to buy an expensive cleaning. I had a four-week stay and was provided with two dishwasher tablets and and two laundry tablets, one teabag, and three coffee pods on my arrival. I was expecting a bit more in the way of day-to-day supplies. In almost every other similar place I've stayed in North America, there's always a good supply of such products. Especially with the price I was paying, I was expecting more. I did contact City Relay about it and they brought me two more each of the tablets, probably grudgingly.