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Reviews
1 / 10
Do not book this accommodation - if something goes wrong they won't fix it
We booked a 2-night stay in late December. Upon arrival the unit was very hot. We turned on the air conditioning but it wasn't generating any cooling and turned itself off every few minutes, with a fault light on the indoor unit.
We contacted the property manager, who advised us that the air con was under warranty and the owners wanted to claim on warranty, and in the meantime we should open the windows. By 10am the next morning we had heard nothing, so re-contacted the property manager. She made it clear that as the owners were only in the early stage of the warranty claim process there would be no repair during our stay. We requested a full refund due to the accommodation being not as advertised. The owners refused, offering only $300 from an almost $900 booking, and then only on the condition that we vacate the property one night early. This in no way compensated for our discomfort during the first night, inconvenience at having to find somewhere to relocate and considerable financial outlay to move.
We also found the property manager unprofessional. She tried to guilt trip us by telling us to put ourselves in her shoes and that we should appreciate how nice the accommodation was (despite the fact it was effectively uninhabitable). She was also very patronising, stating that if we considered air conditioning essential we could leave. This was in a 2-day period with temperatures over 35 degrees, a BOM heatwave warning in place, and us travelling with small children staying in a unit with no functioning air conditioning. Whether we consider it 'essential' or not, we paid for accommodation with air conditioning and they did nothing to resolve it during our stay.
The owners prioritised their profits over providing the advertised amenities and have no care or empathy for their guests. We also escalated it to booking.com who sided with the owners.
If something goes wrong, A Sunny Place and the owners aren't interested in fixing it
7 / 10
THE ROOMS WERE CLEAN BUT VERY DATED STYLING
THE LOCATION WAS CLOSE TO THE BEACH
IT WAS VERY DATED STYLING
10 / 10
Relaxing family beach holiday
The property had everything we would like for a comfortable stay and more! It was very thoughtfully decorated and even had beach towels! It had enough space for our family of six. It was close to the beach and had a lovely pool and spa, not to mention the tennis court. The air con was appreciated. Val was very friendly and quick to reply to our messages. We had a lovely and relaxing holiday.
Nothing - would definitely be keen to go back.
8 / 10
Nice and relaxing
The room was big and comfortable
To many permanent residents living there, watching every move. Even heard one couple say in the pool that there is to many tourists there atm.
The property had everything we would like for a comfortable stay and more! It was very thoughtfully decorated and even had beach towels! It had enough space for our family of six. It was close to the beach and had a lovely pool and spa, not to mention the tennis court. The air con was appreciated. Val was very friendly and quick to reply to our messages. We had a lovely and relaxing holiday.
Nothing - would definitely be keen to go back.
8 / 10Excellent·Jan 2025
The room was big and comfortable
To many permanent residents living there, watching every move. Even heard one couple say in the pool that there is to many tourists there atm.
6 / 10Average·May 2023
We were not told that there was not a lift and as the room was located on the 2nd level we had to carry our bags up two flights of stairs. Being older women this was a bit difficult to do. We thought this was a resort as indicated by the name and we would be able to get help with our bags if needed. The stairs were the biggest issue for us and had we known that there was not a lift we would not have stayed here. Also the shower in the main bathroom was above the bath with a fixed glass screen on the bath. The bath was narrow and there were no rails to hold onto to get in and out. This was dangerous for us being older so we all needed to use the ensuite shower for safety.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Serene 3BR Beachfront Retreat, Relax & Reconnect. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Serene 3BR Beachfront Retreat, Relax & Reconnect. Enjoy the water!
Is Serene 3BR Beachfront Retreat, Relax & Reconnect pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Serene 3BR Beachfront Retreat, Relax & Reconnect?
We found 22 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
"The property had everything we would like for a comfortable stay and more! It was very thoughtfully decorated and even had beach towels! It had enough space for our family of six. It was close to the..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Spa
WiFi/Internet
Hot tub/Jacuzzi
Beach access
Garden
Sauna
Beach front
Outdoor Cooking
Family friendly
Childcare services
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Marcoola
Ratings and reviews
7.3 / 10
Good(12 Ratings)
100% verified reviews
7 / 10Good·Dec 2025
THE LOCATION WAS CLOSE TO THE BEACH
IT WAS VERY DATED STYLING
10 / 10Outstanding·Dec 2025
The property had everything we would like for a comfortable stay and more! It was very thoughtfully decorated and even had beach towels! It had enough space for our family of six. It was close to the beach and had a lovely pool and spa, not to mention the tennis court. The air con was appreciated. Val was very friendly and quick to reply to our messages. We had a lovely and relaxing holiday.
Nothing - would definitely be keen to go back.
8 / 10Excellent·Jan 2025
The room was big and comfortable
To many permanent residents living there, watching every move. Even heard one couple say in the pool that there is to many tourists there atm.
6 / 10Average·May 2023
We were not told that there was not a lift and as the room was located on the 2nd level we had to carry our bags up two flights of stairs. Being older women this was a bit difficult to do. We thought this was a resort as indicated by the name and we would be able to get help with our bags if needed. The stairs were the biggest issue for us and had we known that there was not a lift we would not have stayed here. Also the shower in the main bathroom was above the bath with a fixed glass screen on the bath. The bath was narrow and there were no rails to hold onto to get in and out. This was dangerous for us being older so we all needed to use the ensuite shower for safety.
$$$$
7.3Good
(12 Ratings)
"The property had everything we would like for a comfortable stay and more! It was very thoughtfully decorated and even had beach towels! It had enough space for our family of six. It was close to the..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Marcoola
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Spa
WiFi/Internet
Hot tub/Jacuzzi
Beach access
Garden
Sauna
Beach front
Outdoor Cooking
Family friendly
Childcare services
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Serene 3BR Beachfront Retreat, Relax & Reconnect. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Serene 3BR Beachfront Retreat, Relax & Reconnect. Enjoy the water!
Is Serene 3BR Beachfront Retreat, Relax & Reconnect pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Serene 3BR Beachfront Retreat, Relax & Reconnect?
We found 22 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Discover the beauty of Marcoola with a stay at Serene 3BR Beachfront Retreat – Relax & Reconnect, a top rated Apartment with amenities such as No pets allowed, Family friendly and Non-smoking, and more.
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Looking for a memorable stay in Marcoola? Our Apartment might just be what you're looking for. Enjoy amenities including No pets allowed, Family friendly and Non-smoking, and more during your stay.
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When traveling to Marcoola, if you are looking for (business stays, family stays, couples stay, getaway vacation, etc.) this is the perfect place at $278 per night.