Riu Palace Mauritius - All Inclusive - Adults Only

Everything

The facilities, the sauna was a plus

The food was very good, delicious chicken, duck and good pizzas. Monique and Mana were very friendly and helpful

Rooms were very far from the lobby and other facilities, we had to wait some time to be able to check in (after 4pm) + digital room key didn’t work and we didn’t get the welcoming explanation before we explicitly asked for it around 5pm (2hours after arriving)

The service throughout the resort was excellent. The staff were genuinely friendly, attentive, and made us feel very welcome. The location is absolutely stunning, with a beautiful beach and a fantastic overall setting. We also really liked that water activities were included, although unfortunately we were only able to use them on one out of our six days because the red flag was up on the other days. The main pools were very clean, pleasant, and had a much better temperature than our private pool. The Elite Club area was especially enjoyable — the loungers were very comfortable, the service there was great, and it was a lovely touch that staff occasionally brought around fresh fruit and took drink orders directly from the sunbeds. Breakfast offered a good selection overall, and most of the other restaurants were very good as well. Our favorite was the Asian restaurant, Kaori. The spa experience was also very nice, especially the massage. Another great surprise was the room service twice a day, which we had not expected and really appreciated.

The biggest downside for us was the bed. Instead of one proper double bed, it was made up of two separate single beds on wheels that kept moving apart whenever we shifted even slightly. For an Elite Club room with a private pool, we definitely expected a fixed, comfortable bed, so this was a major disappointment. Cleanliness could also have been better. Some towels had brown stains on them, and even if they were freshly washed, towels in that condition should not be put back into use. The floor in the room also felt a little sticky and not completely clean. Our private pool was nice to have, but it was extremely cold, so it was not as enjoyable as we had hoped. Breakfast was generally good, but the coffee was quite bland, and there was no oat milk available. Soy milk was offered instead, but it was sometimes out of stock, which was disappointing. The cocktails were also inconsistent — some were very strong, while others barely tasted of alcohol at all. Even the strawberry daiquiri was surprisingly too strong. The Elite Club restaurant was another slight letdown. Although the service was excellent, the food was only average and lacked seasoning and flavor. We would also recommend booking the specialty restaurants immediately upon arrival, as they can fill up quickly.

Good location

Loud, lots of variety with buffet but mediocre. Bathroom a bit grubby