The White Orchid Hotel

There are hotels you visit once, enjoy, and promptly forget. And then there are those that leave you with such a pleasant impression that you find yourself looking for an excuse to return. White Orchid falls very firmly into the second category! Having enjoyed my previous stay, I was delighted to find myself back here again. And what a pleasure it is to return somewhere that understands one of the simplest, yet most important, ingredients of good hospitality: making guests feel genuinely welcome. The staff are an absolute delight. Friendly, approachable and wonderfully accommodating, they create the sort of atmosphere that makes a hotel feel like somewhere you actually want to spend time, rather than simply somewhere you happen to be sleeping. I particularly appreciated the thoughtful welcome during my earlier visit, including a complimentary drink. It's the sort of small gesture that leaves a disproportionately large impression. And that's really the secret of White Orchid's appeal. It isn't about extravagant gestures or trying desperately to impress. It's about warmth, friendliness and the pleasure of being made to feel comfortable. Having stayed in quite a few Lagos hotels now, I've come to appreciate that genuine hospitality is something you cannot manufacture with expensive furnishings or impressive facilities alone. It comes from people. And White Orchid has some lovely ones. Another very enjoyable visit to a hotel that has earned its place on my growing list of Lagos favourites. I suspect this won't be my last stay!

It’s beautiful with art decoration

Nothing

Everything. I loved the room! The art! The staff! The location! I was celebrating my birthday and the staff went all out to make sure my day was special. I am certainly coming back.

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The staff were very good, helpful, polite and courteous and eager to please. The breakfast was good, but due to feeling unwell during stay, was unable to fully enjoy everyday. Adjacent complex with big screen cinema, rooftop bar and 2 restaurants offering Asian fusion and more traditional options was appealing.

Some of the rooms were unhealthy with black mould. Was extremely surprised the hotel even offered the rooms to our party to sleep in. To their credit alternative rooms were found, but in general damp smell pervaded the corridors on every floor. One room had a less effective air conditioning unit which we did not complain about as it was bearable. All members if our party suffered stomach upsets at varying parts of our stay. Service in Afrobeats restaurant was unacceptably slow, one guest did not get his full order. Error on rooftop bar led to us being overcharged. Error on Check-in led to overcharging. Still awaiting refund payment. Power outtages, although not long lasting, were frequent and did not seem to affect surrounding properties.