Hotel in Merida
5-Star Hotel
Reasons to book
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this hotel
Only a 20-minute drive from the historic center of Mérida, Hacienda Santa Cruz is set in lush gardens and has 2 outdoor swimming pools. Rooms and facilities are located in the hacienda’s separate buildings.
Amenities
Business facilities
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Family friendly
Ironing facilities
Smoking allowed
Safe
Key access
Contactless check-in/out
Housekeeping available
Fire extinguisher
Cleaning products
Map of Merida
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Jun 2026
Schöne Hotelanlage, etwas außerhalb der Stadt. Ansprechendes Ambiente in der Anlage und im Lokal.
Leider unfähiges Personal. Die Bilder entsprechen nicht ganz den Verhältnissen vor Ort.
10 / 10Outstanding·Aug 2025
Las instalaciones
Los restaurantes
El
Cenote
Nada
8 / 10Excellent·Jul 2025
The hacienda hotel is a destination in its own right; there are several pools, an artificial cenote, Mayan village, and extensive grounds to explore. The old hacienda buildings have been tastefully integrated into newer ones creating a wonderful ambience. The new restaurant area is also a great addition. Parking on site. In short, you don't really need to leave for a few days, although it's well located to explore historic sights nearby including the magic town of Mani and Cenotes Hacienda Mucuyché.
The food is a little overpriced, and they could do with offering some local craft beers. My main issue is that there is a noisy kitchen extractor fan above the old house affecting the breakast terrace and (smaller) pool area. This seriously detracts from the ambience in this prime location. The second (larger) pool is much quieter and relaxing but needs a little TLC, especially with the sun loungers.
6 / 10Average·Jul 2025
The room was very clean and well appointed.
The pool areas were not well maintained, the cenote and pools were not clean, the beds around the main pool were filthy dirty. The restaurant was way overpriced for average food and very small portions. The service from staff in the morning was not good at all. Too many things that need to be changed. The property has a lot of potential so it’s too bad.
$$$$
7Good
(42 Ratings)
"We booked last minute due to the place we were booked in at being absolutely awful. This place was relatively cheap but looked at least better than where we were. We were absolutely blown away by ever..."
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