I phoned the day before to check arrival times and the owner told me I had to cancel! Very annoying , I then spent hours
Nothing
Everything
1 / 10
Dirty and disgusting. I would I would never recommend this property to anyone.
Location
My brother-in-law picked me up from the airport and was with me when we arrived at the rental. We inspected the rental together. We had to go upstairs to the connected hotel to find the property contact for entry as per instructions. Contact opened rental for me, gave me the door code and wifi code. The entry was in the yard that was full of construction debris. The front door was blocked and the foyer was used for storage. Safety concern. TV cables were cut in two and we couldn't use the tv. Wifi was intermittent. The bathroom sink was cracked, tub stopper control didn't have a cover, microwave was dirty with food, dirty dishes left in sink, toaster had crumbs in it, open food in cabinets, burnt food on burner, stove fan hood was greasy and dirty, fan and light in hood didn't work, backsplash was dirty and greasy. Checked for bed bugs. Pulled mattress cover back. Mattress was stain with what looked like urine. Mattress was old and tired. I would not have slept on it. Dust and dirt on surfaces throughout the rental. A jacket was left in the wardrobe. Minor damage to walls throughout. A utility closest was left unlocked. There were piles of bed linen on the floor in closet. Water boiler didn't have inspection information posted. Renters didn't have control of heat, if needed. Had to contact manager for heat. Manager/owner was contacted about condition of property. He came and would not look at anything I pointed out. He had someone with him and directed him to look at these things. He argued that no one had every checked the bed before and I shouldn't have either. He said that I had no business in the utility closet. He said it should have been locked. He did agree to fully refund our money. This was booked two months in advance. Because the rental was not livable it left me searching for other accommodations. In a very busy holiday town and at this time of year most places were unavailable and unaffordable.
Property was lovely, very clean & had everything one could wish for.
Access was very poor, garden area very unkept & needs looking at.
8 / 10Excellent·May 2026
The accommodation is spacious and meet our expectation. The kitchen is fully equipped and essentials are presented. The host is very responsive and helpful.
The accommodation is not easy to found and the car park nearby is hard to find if it is peak season. There are noises in the living room, seems like linked to the laundry room of the nearby hotel.
6 / 10Average·Jul 2026
Location was good and the apartment was very spacious. The delivery of breakfast items was a nice surprise.
The entrance to the property needs some attention. There were overgrown spiky thorns and it just looked very untidy and not particularly child friendly.
The internet connection was awful
The bathroom wasn't as clean as I would expect with horrible marks around the plug and mould on the shower unit
The sofas and underneath them need a good clean - we lost something down the side of them and it wasn't enjoyable trying to retrieve it.
The list of things included on Booking.com needs updating. The following things are shown and not included:
Towels (luckily I brought our own)
Bathrobe (wouldn't expect it though)
Additional toilet
Sound proofing (very noisy especially in the lounge with noise from upstairs - sounded like we were below the hotel kitchen)
Outdoor furniture/ garden
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Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Garden
Family friendly
Ironing facilities
Key access
Contactless check-in/out
Fire alarm
Cleaning products
Map of Llandudno
Ratings and reviews
6.7 / 10
Average(80 Ratings)
100% verified reviews
10 / 10Outstanding·Oct 2026
Very clean and warm and had everything I needed
7 / 10Good·Aug 2026
Property was lovely, very clean & had everything one could wish for.
Access was very poor, garden area very unkept & needs looking at.
8 / 10Excellent·May 2026
The accommodation is spacious and meet our expectation. The kitchen is fully equipped and essentials are presented. The host is very responsive and helpful.
The accommodation is not easy to found and the car park nearby is hard to find if it is peak season. There are noises in the living room, seems like linked to the laundry room of the nearby hotel.
6 / 10Average·Jul 2026
Location was good and the apartment was very spacious. The delivery of breakfast items was a nice surprise.
The entrance to the property needs some attention. There were overgrown spiky thorns and it just looked very untidy and not particularly child friendly.
The internet connection was awful
The bathroom wasn't as clean as I would expect with horrible marks around the plug and mould on the shower unit
The sofas and underneath them need a good clean - we lost something down the side of them and it wasn't enjoyable trying to retrieve it.
The list of things included on Booking.com needs updating. The following things are shown and not included:
Towels (luckily I brought our own)
Bathrobe (wouldn't expect it though)
Additional toilet
Sound proofing (very noisy especially in the lounge with noise from upstairs - sounded like we were below the hotel kitchen)
Outdoor furniture/ garden
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