Hotel Splendid

The location, facilities, staff and food were all amazing and made for a fabulously relaxing long weekend break. We had expected to eat out at least one evening, but didn't need to.

The only minor improvement could be the breakfast, where we missed some items such as natural yoghurt. However, Italy is not renowned for some Northern European breakfast tastes.

We received a friendly welcome at Hotel Splendid. The hotel is located right on the lake, with a magnificent view. There is an underground car park, at a charge of €25 per day. We had booked a room with a mountain view and were given a room with a lateral lake view which was a pleasant surprise.

The reception staff were very friendly, which unfortunately cannot be said of the staff at the bar. When I politely asked for a beverage list, this was clearly not appreciated. Prices at the bar and restaurant are rather high. Breakfast is also quite expensive at €30 per person: although the selection is extensive, it is fairly standard.

Everything!

Nothing!

location and view of lake from our room, nice outside balcony

For a supposed luxury hotel (at luxury prices) the service was well below expectation: 1) the front desk staff were less than helpful, acted like they were doing us a favor to answer any questions, 2) hot tub in health spa was 'cold' even after we reserved a time the night before, 3) there was no food or drink service at the beach or pool (dirty glasses and plates were left around the property, 4) The bottom rungs of the ladder leading from the lake onto the dock were slimy and extremely slippery, creating a significant safety hazard, 5) Our internet service was blocked because of a daily data limit, 6) Most concerning was our experience at checkout. We were asked to contribute additional money for staff tips. Although we were told the contribution was optional, my wife felt uncomfortable declining and felt compelled to pay approximately €125. Based on our subsequent research and conversations, we are concerned that this request may have been directed particularly toward American guests. Tipping in Italy is generally discretionary and not an expected practice in the manner presented to us. We found the request inappropriate and uncomfortable, particularly at the conclusion of an already disappointing stay. 7) No response when we reached out to the hotel general manager with our concerns.