The property itself is beautifully designed, with modern facilities, lovely grounds and an attractive main pool area. Unfortunately, our overall experience was disappointing, particularly considering the price of the accommodation. On a positive note, we booked a morning safari, which was well worth it. Our guide was very pleasant, and we enjoyed the experience. We would also like to recognise Salomon, the Reception Supervisor, and Saxon from the restaurant, who were among the few staff members who made us feel genuinely welcome. Both were professional, friendly and attentive.

Unfortunately, the ladies at the reception were cold, unfriendly and at times almost arrogant. Upon arrival, we were asked to pay for our accommodation despite the hotel having already charged us before our arrival. We had to explain this twice before anyone even bothered to check. When they finally confirmed that the payment had indeed been received, there was not even an apology for the inconvenience. Similar situation of double charging was reported by other guests in the review section. Our initial room allocation was equally disappointing. The view consisted of a wall, rubbish bins and the air-conditioning units of the neighbouring building, right next to the arrival road. When we requested another room, we were simply handed a different key, without any warmth or apparent concern. The second room overlooked a poorly maintained area and what was described as a tennis court, which looked more like a prison yard. Neither room was remotely what we expected for the price we had paid. Thankfully, Salomon eventually stepped in and kindly arranged a room in a much nicer part of the property, which we appreciated. The breakfast buffet was nice, but the dinner buffet was disappointing. The meat appeared to have been prepared in advance, was dried out and lacked flavour. We expected considerably better quality. Another issue was the atmosphere around the pool. During both days of our stay, a family group celebrating together effectively took over the entire pool area. There was constant shouting, children jumping into the pool and playing with water guns for hours. We certainly understand that families want to enjoy their holidays, but other guests should be able to relax as well. Several guests around the pool expressed their frustration. Unfortunately, the staff made no apparent effort to manage the situation or politely remind the group to be considerate of others. What makes this experience particularly disappointing is that the property has so much potential.

Mokuti Lodge was the best accommodation of our entire 16-day trip. Everything exceeded our expectations! The grounds were beautifully maintained, and the main building was absolutely stunning. The food was excellent, and every aspect of our stay was wonderful. The lodge has such a beautiful atmosphere, and we truly enjoyed every moment here. We only wish we could have stayed longer!

Clean, friendly staff, amazing location, great facilities , went above and beyond to cater to my dietary requirements , spacious and modern , everything worked well and bed was comfortable

The food was a bit bland , not a big deal but something minor

Modern and clean hotel. Plenty of wildlife walking around the place, even managed to see the nightly commute of some bush babies outside our room.

This is an expensive hotel and I think only justified by the location. Buffet dinner was just ok, considering the price it should be better. We had some amazing food in other hotels for a fraction of the cost. Again room was ok. The room was slightly underwhelming given the cost, clean and comfortable tho. Sadly for me the experience at this hotel was muddied by being charged extra on check-in. I accidentally booked a double room for one person (didn’t know this was an option on booking.com) and therefore was forced to pay an extortionate amount to make it a booking for two. The member of staff said that this happens all the time apparently.