The Residence Mauritius

Location and the staff!

The fact that we had to pay for every single item, instead of 1 final invoice at the end.

We spent 9 days at The Residence and they were truly remarkable - this is an excellent place to disconnect and feel pampered. From the moment we arrived we received a warm welcome. The place itself is very tasteful - airy, with beautiful decor, lots of natural light. You feel like you’re in a botanical garden. The room was spacious and perfect for lounging (very useful, as it gets dark very early). The beach is excellent - very clean, soft sand and clear teal waters. One special thing to shout out - the staff. Every single person we interacted with was so lovely and attentive. I left a shirt in one of their restaurants and it was returned to my room ironed - this is a level of attention to detail that you don’t find in many hotels these days.

I think everything was excellent, but if I were to suggest two things, they’d be: 1. Make a more varied menu - it can get repetitive for the people who stay long; 2. Heat up the swimming pool just a little bit - in october, the ocean is still a bit chilly, so you’d make a lot of people very happy if you gave them an alternative for a splash.

The staff were simply fantastic

The hotel is large and quite well presented although showing its age a little. Our room was a very good size, and well appointed. The hotel has a great pool area, excellent beach access and nicely set up. An excellent gym and spa facility. It is more resort style but overall very good.

A few things frustrated us. Three days out of six our room was not serviced, despite raising the issue on the first day. Some staff were excellent, some not so. In a similar vein, had to ask three times to get the sink unblocked. The room is set up so that when you go to bed and want to put your phone or tablet on charge, the electricity cuts off so no charging. Small thing but again took three tries with staff to work out that you could not get around it. Kinda get the dress code for The Plantation but do not get it for the general dining room. Sure, no board shorts or beach wear but surely men could wear dress shorts in the dining room or the bar area? And women can wear open shoes but men cannot? Really put us off and were far happier heading to a local bar or restaurant for most of our meals. The dining room buffet is good but pretty expensive. You cannot put drinks/food on your room tab during the day. It is ridiculous that you have to bring a credit card or cash with you to the pool if you want to get anything. If you want to travel to see things, it is quite a way to most places. Having a car is a big plus - although easy to get transport if you wish. None of these are really bad on their own but little things if improved that would make the stay much better.