Hotel in Bansko
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Airport transportation available
Shuttle available
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Ski in/Ski out
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Emergency cord in bathroom
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Bansko
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Sep 2026
The facility is nice, the personnel is oriented to hospitality.
The rooming manager is the worst point of the hotel. The cleaning personnel let their cart with towels, amenities and other cleaning stuff near the entrance of my room. The cleaning process commence at 08.00 AM and finish at 04.00 PM. On Wednesday (the 3rd day of accommodation) it was supposed to have the bed linen changed. Never happened. I was at front desk to submit a complaint. At 04.00 PM a cleaning personnel knock at my door to clean the room and change the linen. I refuse it because I was in the bed.
9 / 10Outstanding·Sep 2026
Good location, with lush garden + bunnies, great breakfast, warm pools and jacuzzi.
The room was not as clean as it should have been. We found balls if hair near the drain of the shower. The air conditioning was also hard to work out.
10 / 10Outstanding·Sep 2026
Well maintained to high standard.
Very friendly and helpful staff.
In general we received 5 star service at hotel.
Nice outdoor pool and good SPA facilities
Massages are not great- needs big improvement as the price is relatively high.
Restaurant is a bit on pricier side-though service is excellent.
6 / 10Average·Jan 2026
Racist staff member welcomed us. He said hello where are you from, and after telling our country, he frowned, stopped talking to us and went away.
Also, we bought new years eve tickets for the buffet, which also had a “welcome cocktail” included. Turns out there was no cocktail, and when we asked the person responsible they kust said no, heres some soft drinks. We paid 110eur wach for this buffet and this was very unexpected
$$$$
Top rated by guests
9.2Outstanding
(2,388 Ratings)
"Well maintained to high standard.
Very friendly and helpful staff.
In general we received 5 star service at hotel.
Nice outdoor pool and good SPA facilities
Restaurant is a bit on pricier side-though ..."
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