Hotel in Canton of Valais
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Balcony/Terrace
WiFi/Internet
Garden
Fireplace
Family friendly
Fire alarm
Fire extinguisher
Map of Canton of Valais
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
Great views!
Whole place creaked. Thin wood on the door and walls.
10 / 10Outstanding·Sep 2026
Wonderful hospitality and comfort. Delicious meals.
10 / 10Outstanding·Aug 2026
A beautiful historic hotel in a stunning location. Perfect for hikers on the Via Alpina. The girls in the restaurant are incredibly friendly and helpful. They really deserve a compliment!
Nothing
5 / 10·Sep 2026
Beautiful location, nice breakfast and the food in the evening was very good. Highly recommend the tomato soup of the house. But location and food is not enough in itself.
The staff came across as cold, arrogant and surprisingly lacking in basic hospitality.
Wwe had the feeling that we were not particularly appreciated as guests, except perhaps when it came time to pay. The staff generally came across as cold, somewhat arrogant and, above all, not very service-minded.
One evening, we arrived back late and wanted to have dinner (we arrived at 19:44 and the kitchen closes at 20:30, so 46 mins before closure). We were told that the restaurant and dining areas were full and that we should have called in advance to reserve a table. However, nobody had informed us that a reservation would be necessary. Bare in mind that 99% of the restaurant guests are people staying in the hotel as it's located 20-30 mins from any other city/restaurant.
What made the situation especially disappointing was the complete lack of effort to find a solution. Rather than trying to accommodate two friendly guests or suggesting an alternative, we ended up being ''offered'' to eat outside on a bench in approximately 9°C weather. There was no polite apology, no "we're sorry about that", no small gesture or symbolic discount on the food. Nothing.
What made the experience almost comical was that, after sitting outside for only 7-8 minutes, we could clearly see tables available inside the restaurant. Nobody came to offer us one of them or suggested that we move inside. We genuinely struggled to find words for the situation because it felt so unnecessarily strange and inhospitable.
The location/facility itself is fantastic and, based on that alone, I would happily give the place 10/10. Unfortunately, the lack of information, the attitude of the staff and the general absence of hospitality and customer-service focus was 2/10. Thus I can only give a total of 5/10 for this.
It is a real shame, because with warmer and more attentive service, this could very easily have been a 10/10 experience.
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Top rated by guests
8.7Excellent
(195 Ratings)
"Great views!"
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