Coconut Lagoon Kumarakom - A CGH Earth Experience

The staff are exceptionally helpful and seem genuinely happy working there. It was so pleasant to interact with them and they made every effort to ensure our comfort during the stay. We loved the traditional style rooms and the entire set up in nature.

The sunset cruise was average but a pleasant experience to enjoy during the stay. Food taste can be improved - I missed having simple traditional Kerala food.

Location, food and staff

The 1st floor bed placement is bit unsafe from header side. It’s too high also. Also check if the AC are working, we realized in the night that G floor AC was not working.

Dinner Service at the restaurant for the people who have ordered from the a-la carte menu was very very slow. It took 40-45 mins for the food to arrive.

The property was beautiful

The staff was extremely rude and unaccomodating The hotel was inundated and many of the experience were closed because of heightened water level but the hotel staff did nothing to accommodate( except for discount on food ) or plan any alternate , very frankly if the condition of the hotel was such the property should have given option to cancel since I found it extremely unsafe given the condition it was, most of the property was flooded and I was scared to walk around out of risk of electrocution and slipping (Infact I slipped and fell once hurting my ankle and back) . This was one of the worst hotel experiences and also one of the most expensive The only upside was it was beautiful no doubt and the nature walk in the morning was genuinely worth it!