Grand Hotel Sunderland

Locatio was excellent.

Hoover left outside my room in the morning trip hazard.

Large comfortable room. Warm and with everything you need. Free parking.

Checking out on a week day is a little early at 10 a.m but weekends are 11. 11 a.m checkout should be standard.

Excellent in everything

Nothing

Lovely big room, very clean, comfortable, good view of the sea. Well designed, spacious bathroom Breakfast was good. Excellent location

Servicing of room had to be requested. Expected it to be done unless we opted out at the Grand Hotel. At breakfast tea and coffee was not freshly made. Expected a coffee machine and selection of tea bags. Had to ask for Earl Grey tea and was given tea bags from the kitchen but a selection was not freely available. To use the pool facility involved a complicated procedure, not properly explained. The fire alarm went off twice, once in the middle of the night. There was no information for the poor guests standing outside in their night clothes wondering when they would be able to go back in as evidently there was no fire. The staff did not explain to guests procedures nor apologise for the inconvenience. No working internal phones to use to contact reception. The hotel seemed to operate with a skeleton staff, who had to work very hard to keep guests happy.