Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
4 / 10
Excellent Location, but Persistent Heating Problems and Disappointing Management
The location is undoubtedly one of the property's strongest advantages. It is very close to the city centre, train station, cafés, restaurants, and major tourist attractions. Many places can easily be reached on foot, making it an excellent base for exploring the city.
We stayed in Apartment E for six nights with our one-year-old baby. The apartment is on the fifth floor of a building without an elevator, making access with a stroller and luggage difficult.
From the first day, the apartment was uncomfortably cold, particularly the living room and bedroom. The radiators barely heated. Instead of investigating, management suggested that we perceived the apartment as cold because we came from a warmer country. They repeatedly insisted that 20°C was sufficient, dismissing our concerns.
After repeated complaints, a technician finally inspected the system, found significant trapped air in the radiators, and had to add water twice. This confirmed a genuine technical problem that should have been identified before our arrival.
Unfortunately, the problem returned later during our stay. The thermostat appeared set to approximately 20°C, and the apartment remained cold. Despite repeated requests, management refused to provide individual room temperatures or overnight temperature records, sharing only general readings.
When we opened the bathroom window for normal ventilation, management blamed us for the heating problem. Even eight hours after closing it, the apartment had not warmed adequately. They also referred to previous guests allegedly misusing heating controls, repeatedly shifting responsibility away from themselves.
Communication was equally disappointing. WhatsApp messages frequently went unanswered. Their responses were defensive, dismissive and accusatory. Despite the confirmed technical fault and repeated inconvenience, we never received an apology.
Regular cleaning and towel changes were not provided, and the apartment had only one roll of toilet paper without a spare.
Technical failures can happen, but blaming guests instead of acknowledging problems and resolving them professionally is unacceptable. We spent much of our stay dealing with heating issues and unhelpful management.
10 / 10
Feel like home!
I can not imagine a better location so close to city center as well as HBF!! Parking place 50 my; very nice restaurants starting from 50mt distance.
The apartment kitchen is fully equipped with all you could need.
Check-in was so easy whichever time you arrive.
Clean bed, linens, bath.
It was an excellent stay. For whom looking for a temporary stay; should definitely consider this place!
PS: next week I’ll be staying again 🤗
Shower gel shampoo is missing in bathroom. Do not forget to bring them with you.
8 / 10
Tidy, comfy stay in the middle of Ulm
Nice and clean, seamless check in
Smelled a bit like fresh construction (cleaning soap, plastics) - not a problem after opening all windows
I can not imagine a better location so close to city center as well as HBF!! Parking place 50 my; very nice restaurants starting from 50mt distance.
The apartment kitchen is fully equipped with all you could need.
Check-in was so easy whichever time you arrive.
Clean bed, linens, bath.
It was an excellent stay. For whom looking for a temporary stay; should definitely consider this place!
PS: next week I’ll be staying again 🤗
Shower gel shampoo is missing in bathroom. Do not forget to bring them with you.
8 / 10Excellent·Aug 2026
Nice and clean, seamless check in
Smelled a bit like fresh construction (cleaning soap, plastics) - not a problem after opening all windows
10 / 10Outstanding·Nov 2025
Great, central located and clean place !
6 / 10Average·Sep 2023
Great location near to everything, Markus of the staff was nice
Communication is foolish (17 mails, 10 sms, all unclear), procedure for self check in simply out of mind, no soap, no cleaning products, nothing is supplied unless you pay a 30€ welcome pack
"I can not imagine a better location so close to city center as well as HBF!! Parking place 50 my; very nice restaurants starting from 50mt distance.
The apartment kitchen is fully equipped with all yo..."
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
WiFi/Internet
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Neu-Ulm
Ratings and reviews
8 / 10
Excellent(258 Ratings)
100% verified reviews
10 / 10Outstanding·Aug 2026
I can not imagine a better location so close to city center as well as HBF!! Parking place 50 my; very nice restaurants starting from 50mt distance.
The apartment kitchen is fully equipped with all you could need.
Check-in was so easy whichever time you arrive.
Clean bed, linens, bath.
It was an excellent stay. For whom looking for a temporary stay; should definitely consider this place!
PS: next week I’ll be staying again 🤗
Shower gel shampoo is missing in bathroom. Do not forget to bring them with you.
8 / 10Excellent·Aug 2026
Nice and clean, seamless check in
Smelled a bit like fresh construction (cleaning soap, plastics) - not a problem after opening all windows
10 / 10Outstanding·Nov 2025
Great, central located and clean place !
6 / 10Average·Sep 2023
Great location near to everything, Markus of the staff was nice
Communication is foolish (17 mails, 10 sms, all unclear), procedure for self check in simply out of mind, no soap, no cleaning products, nothing is supplied unless you pay a 30€ welcome pack
$$$$
Top rated by guests
8Excellent
(258 Ratings)
"I can not imagine a better location so close to city center as well as HBF!! Parking place 50 my; very nice restaurants starting from 50mt distance.
The apartment kitchen is fully equipped with all yo..."
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