Gewandhaus Dresden, Autograph Collection

The location is simply perfect for strolling around the Old Town and exploring all its attractions on foot. At the same time, it is very close to tram lines for days when you don't feel like walking. The staff was attentive and kind, and the reception team, in particular, was friendly, welcoming, and very helpful. The breakfast is a little bit overpriced, but it features a scrumptious buffet with great fruit, soft-boiled eggs, made-to-order pancakes, and very tasty tea. The beds were perfect for me, though the pillows were a letdown.

pillows

The location is simply perfect for strolling around the Old Town and exploring all its attractions on foot. At the same time, it is very close to tram lines for days when you don't feel like walking. The staff was attentive and kind, and the reception team, in particular, was friendly, welcoming, and very helpful. The breakfast is a little bit overpriced, but it features a scrumptious buffet with great fruit, soft-boiled eggs, made-to-order pancakes, and very tasty tea. The beds were perfect for me, though the pillows were a letdown.

pillows

The room was spacious and beautifully designed, with top-notch cleanliness throughout.

Having to create a Marriott account just to access the free Wi-Fi was annoying, and the bathtub can be tricky for elderly guests to get in and out of.

The staff was friendly, the furniture and style of the hotel was very beautiful, the location is great, the bed was comfortable. Breakfast was ok.

The hotel has a pool but doesn't provide flip flops (also not even for sale) which was a first for a five star hotel in our experience. The biggest let down was definitely housekeeping though. We arrived on Wednesday and till Friday nobody noticed that we had run out of shampoo, conditioner and most importantly - toilet paper. So I needed to ask for these in the reception, which was sort of embarassing, but then nobody checked that we were actually also low on shower gel which run out literally that day. Despite asking to restock the mini fridge, it hasn't been done at all. On the first day when we ordered dinner with a bottle of alcohol free prosecco, we were given a glass (a single glass!) so I needed to order the bottle separately. The WiFi on the TV didn't work constantly for some reason so in order to watch Netflix I needed to connect my iPad via HDMI all the time which wasn't that conveniant. Also the drainage in the shower hasn't been cleaned before our arrival so water was standing in the shower basin, probably because the drainage was clogged with hair. Again - these all should be no brainers for a hotel with five stars. The nail in the cofin was the fact that when we were checking out the reception charged us over 300 euros for the stay (which was already paid), which seemed odd so after already leaving the hotel I decided to turn around and just ask why so much and turns out the receptionist got our room number wrong. The money has been returned and as an apology we haven't been charged for the mini fridge but if not for my gut feeling something doesn't add up we might have ended up paying over triple what we actually spent in the hotel. I wish I was not saying this because of how the building looks and how great the location is but we won't be sadly returning here. We visited many many hotels over the years, both five and four stars and this was sadly the worst experience we had so far compared to any of them.