Hotel in China
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
Featuring free WiFi, Hyatt Regency Metropolitan Chongqing provides accommodations in Chongqing. Free on-site parking is also available at the property.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Accessible by lift
Key card access
Housekeeping available
Cleaning products
Map of China
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Oct 2026
Location
Older hotel
8 / 10Excellent·Oct 2026
good breakfast
great location
friendly staff
good room service
breakfast could have more option
9 / 10Outstanding·Oct 2026
Overall, I had a positive experience at Hyatt Regency Metropolitan Chongqing. The hotel enjoys an excellent location, the staff are generally helpful and welcoming, and the facilities, particularly the swimming pool, are a significant advantage. However, some aspects of the rooms and the breakfast experience fell short of my expectations for a five-star hotel.
What I liked
1. Excellent location
The location is undoubtedly one of the hotel's strongest assets. It is approximately a five-minute walk from Jiefangbei, one of Chongqing's main tourist and commercial areas, making it an excellent base for exploring the city.
Another major advantage is the hotel's direct connection to the adjacent shopping mall. There are access points between the hotel and the mall on several floors, providing convenient access to shops, restaurants and additional leisure options.
We discovered a traditional Chinese all-you-can-eat restaurant in the mall, offering an impressive variety of local specialities at very attractive prices. My wife and I spent almost two hours sampling different dishes. It was a memorable culinary experience and a wonderful bonus of the hotel's location.
2. Excellent facilities, especially the swimming pool
One of the hotel's strongest points is the quality of its facilities, and the swimming pool deserves special mention. It is large, very well maintained and impressive in both size and appearance. It also matches the photographs and description on the hotel's official website very closely.
I appreciated the fact that the facilities lived up to their presentation, without any unpleasant surprises. The swimming pool is a real highlight and an excellent place to relax after a day spent exploring Chongqing. It adds considerable value to the overall stay.
Overall, the hotel's facilities are a genuine reason to consider staying here.
3.
What could be improved
1. Dated furniture and room facilities
The room was consistent with the photographs published on the hotel's website, so I cannot say that the presentation was misleading. Nevertheless, the furniture and some of the fittings looked rather dated, which was surprising for a five-star hotel.
The bathroom was very spacious, but I was particularly surprised to find a conventional toilet seat rather than a smart, heated model with a self-cleaning function, as I had encountered in other hotels in China. This may seem like a minor detail, but given the level of technology found in many other properties in the country, I expected more.
Overall, the room was functional and the bathroom generously sized, but the furniture and equipment lacked the modern feel I would expect from a contemporary five-star property.
2. Disappointing view and poor window insulation
The view from the room was not particularly attractive. It faced an area where a building under construction dominated the view, near the Jiefangbei district.
More importantly, the window insulation was poor. Cold air could be felt coming in around the window frames, affecting the room's thermal comfort. I tried to minimise the discomfort by keeping the curtains fully closed, but this was hardly an ideal solution.
I believe the window frames and thermal insulation should be checked and improved.
3. Breakfast: plenty of choice, but disappointing flavours
At first glance, the breakfast buffet appears abundant, with a wide selection of products and a strong emphasis on local Chinese cuisine. However, the variety did not translate into the culinary experience I had expected. Personally, I was not particularly impressed by the taste of the food.
Having recently stayed at a hotel in Xi'an, where breakfast was a much more enjoyable experience, I noticed a clear difference. The dishes at that hotel seemed to be prepared with greater care and attention to flavour.
4.
5 / 10·Aug 2026
Location is the only positive aspect of the hotel. All the rest is below Hyatt Regency standard.
A praise would go to the only noteworthy staff of the hotel, a Lady from Pakistan, sorry i could not recall her name, who was very nice at breakfast.
Staff barely speak english, unacceptable at this level.
It's really shameful that the Regency Club opens at 12 noon and doesn't serve anything but coffee till 6 PM. Not worth the extra money paid. I was expecting at least some late morning snaks and afternoon tea at 2 pm, like in all other major brands club lounges.
Breakfast is acceptable, but not at the level expected for Hyatt, and it's really not good that it isn't served at the club lounge for Club rooms.
I arrived early morning, 5 AM, not expecting a free early check in, but cannot accept that have to wait till 6 AM to get the room at half the published room rate. You are charging 6 hrs at the price of half day. When I asked where i could wait for my room, i was showed the two couches in the lobby area...obviously i left the hotel lookig for a better palce to relax and rest prior to check in.
Will definitely not reccomend the hotel and definiteyl not go back
$$$$
Top rated by guests
8.9Excellent
(311 Ratings)
"The quality of the rooms, friendly staff, and delicious food."
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