Hotel JAL City Kannai Yokohama

The staff were excellent that went beyond the call of duty. Even though our room was small it had everything we needed.

Not applicable

Excellent location, walkable to cruise terminal and China Town. Breakfast is very good. The room was very clean and comfortable.

Restaurant is only available for breakfast, but there are options not far outside for lunch and dinner.

Staff helpful and very kind. Excellent location and breakfast was wonderful

Needs new carpet in hallways and some minor wall defects fixed.

The breakfast was pretty good. The location is good in its proximity to surrounding attractions. I got a really good deal on booking dot com with breakfast included so it was a good value for the price I paid. Unfortunately I got sick on my trip so it kind of tainted my experience.

Well, it's hard because I got sick on my trip this time around, and I don't know if that's necessarily the hotel's fault... I wasn't feeling good before I checked in but, I feel like the hotel room kind of made it worse -- what I mean is, the one window for the room couldn't be opened to let fresh air in, and so that left the central air cooling /heating wall unit thing and also the humidifier. I kept having to adjust the temperature gauge, it would be too hot or too cold, sometimes I just turned it off. And one of the biggest problems was the air was too dry and the humidifier didn't seem to do much about the dryness, even with a full tank of water in the thing. I also filled up the bathtub and hung a wet towel hoping to make it less dry in the room. I wasn't feeling good so I spent most of my time in the room and, there was no couch to sit on, only a chair, so I ended up sitting on the bed most of the time which isn't/wasn't the most comfortable. The room also looked a little different than what I thought it would be based on the photos. There was also no view, just a view of the street and the office building across the street with the workers taking smoke breaks outside. It was fine, but not the best. Also the elevator had no security so anyone can go up and down without tapping a key. It is super safe Japan though so I guess that's not a big deal. The staff were all nice enough and the breakfast was pretty good and the stay was really cheap so the value was pretty good. I just didn't like how you couldn't open the window to let fresh air in the room. And it's an older hotel so everything looked kind of old, which has its own charm but it's definitely not a newer hotel. The air in the room was super dry and I couldn't get comfortable and I couldn't sleep for more than a couple hours at a time. The fact that you couldn't open the window to let in fresh air I think made it worse.