Revamped & LuxXe for Covent Garden Lovers! Adorable City Home for Families & Friends
8.2 / 10
Excellent(18 Ratings)
$$$$
Apartment in City of Westminster
6 guests · 3 bedrooms · 2 baths
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
A deeply disappointing experience — I would not recommend this property and would avoid at all costs
A deeply disappointing experience — I would not recommend this property
Our 5-night stay at 3 Grape Street in Covent Garden was one of the most disappointing accommodation experiences we have had, particularly because the reality of the property and our stay was so different from what we believed we were booking.
The apartment was advertised as having a lift. After booking our stay, the host, Djan, told us that the lift was being serviced and might not be repaired in time. A few days prior to our arrival, she mentioned that the lift was not operative at the moment. When we arrived, however, the property manager told us that the lift had not worked for more than two years. We had been promised assistance with our luggage if the lift was unavailable, but no one was there to help, leaving us to carry heavy suitcases up to the second floor ourselves and back down again when we left.
Far more concerning was discovering rats inside the apartment on our second day. We were travelling with a crawling baby and a three-year-old, so having vermin inside the property was extremely upsetting and raised obvious hygiene/contamination concerns.
Djan told me that she would send the manager to set traps and disinfect the apartment. When the manager arrived, she was surprised when I mentioned the traps and told me that she had not been informed about the rats. She believed she had simply been sent to mop and disinfect the apartment.
The surrounding area also made the stay difficult. During our visit, we experienced considerable late-night disturbance outside, including people drinking, apparent drug use, shouting and screaming until the early hours of the morning, making sleep impossible. The area outside the front entrance of the property was also extremely dirty, with garbage strewn all over the street.
A deeply disappointing experience — I would not recommend this property (continued)
After I expressed how frustrated and disappointed we were, Djan offered us a 50% refund and said it would be processed by her accountant after we checked out. She also asked that I not leave a negative review. Given everything we had experienced, I asked her to consider a full refund. She said she would speak with her partner and get back to me.
That was the last we heard from her.
Despite several subsequent messages, phone calls and voicemails, we received no response and the 50% refund originally offered was never processed.
Perhaps the most frustrating part was how much of our 5-day stay in London was consumed by dealing with problems at the apartment and communicating with the host. We should have been enjoying five precious days in the city with our family. Instead, we were dealing with luggage access, vermin, hygiene concerns, significant nighttime disturbance and repeated communication about problems that should never have been ours to manage.
I don't write a review like this lightly. I am sharing our experience because future guests deserve to know what we encountered before deciding where to stay. Based on our experience from September 12–17, 2026, I could not recommend this property, particularly to families travelling with young children.
I sincerely hope the owners address these issues and ensure that their property listings accurately reflect what guests can expect.
5 / 10
Central location with great potential for seeing the city
The home is wonderfully decorated and would be excellent if the inside temperatures were not so extremely hot due to the lack of ac. The location is central to two tunnel stations for transportation and it is walkable to the Covent Gardens for dinner. They did allow us to check in two hours early which was helpful. The host was very communicative leading up to our stay and coordinating our arrival.
The location of the place is rather central, but there were a number of homeless individuals that would be outside of the door each morning that were doing drugs or relieving themselves right at the door. They were typically gone when you actually left in the morning, but you couldn't open the windows or have your kids at the windows until they left.
Opening the windows would be great because the home does not have AC which was rather impactful when the heat in London was near a 100 degrees which was the case during our stay. This was not mentioned in the notes very clearly so we didn't know. They did provide three small fans to help circulate some air, but those were insufficient. We requested additional fans, but none were provided nor a response given for that request
This goes with being the city, but there were multiple nights where we were awaken to people pressing the button to be allowed in the building without a key. We ignored this for the most part and it's part of city life, but wanted to note it.
10 / 10
Excellent location in a lovely big flat.
Huge flat, very comfortable, at a great location. Ideal for a lot of people.
Not much to complain about.
10 / 10
Would not hesitate to book again!
Location, Covent Garden tube five minutes away.
3 double bedrooms with great facilities and clean.
Huge flat, very comfortable, at a great location. Ideal for a lot of people.
Not much to complain about.
9 / 10Outstanding·Sep 2025
L'accueil de Katie personnalisé et sympathique, l'emplacement de l'appartement est top, les lits hyper confortables, la cuisine très bien équipée.
Comme précisé à Djan la salle de bain est vieillotte et le bruit de la rue tôt le matin est gênant.
Il est important de préciser que l'appartement est au deuxième sans ascenseur (défectueux)
10 / 10Outstanding·Jun 2025
Location, Covent Garden tube five minutes away.
3 double bedrooms with great facilities and clean.
5 / 10·Jul 2026
The home is wonderfully decorated and would be excellent if the inside temperatures were not so extremely hot due to the lack of ac. The location is central to two tunnel stations for transportation and it is walkable to the Covent Gardens for dinner. They did allow us to check in two hours early which was helpful. The host was very communicative leading up to our stay and coordinating our arrival.
The location of the place is rather central, but there were a number of homeless individuals that would be outside of the door each morning that were doing drugs or relieving themselves right at the door. They were typically gone when you actually left in the morning, but you couldn't open the windows or have your kids at the windows until they left.
Opening the windows would be great because the home does not have AC which was rather impactful when the heat in London was near a 100 degrees which was the case during our stay. This was not mentioned in the notes very clearly so we didn't know. They did provide three small fans to help circulate some air, but those were insufficient. We requested additional fans, but none were provided nor a response given for that request
This goes with being the city, but there were multiple nights where we were awaken to people pressing the button to be allowed in the building without a key. We ignored this for the most part and it's part of city life, but wanted to note it.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Revamped & LuxXe for Covent Garden Lovers! Adorable City Home for Families & Friends. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Revamped & LuxXe for Covent Garden Lovers! Adorable City Home for Families & Friends pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Revamped & LuxXe for Covent Garden Lovers! Adorable City Home for Families & Friends?
We found 12 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wheelchair accessible, and wifi/internet.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
Wheelchair accessible
WiFi/Internet
Laundry services
Ironing facilities
Key access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of City of Westminster
Ratings and reviews
8.2 / 10
Excellent(18 Ratings)
100% verified reviews
10 / 10Outstanding·Mar 2026
Huge flat, very comfortable, at a great location. Ideal for a lot of people.
Not much to complain about.
9 / 10Outstanding·Sep 2025
L'accueil de Katie personnalisé et sympathique, l'emplacement de l'appartement est top, les lits hyper confortables, la cuisine très bien équipée.
Comme précisé à Djan la salle de bain est vieillotte et le bruit de la rue tôt le matin est gênant.
Il est important de préciser que l'appartement est au deuxième sans ascenseur (défectueux)
10 / 10Outstanding·Jun 2025
Location, Covent Garden tube five minutes away.
3 double bedrooms with great facilities and clean.
5 / 10·Jul 2026
The home is wonderfully decorated and would be excellent if the inside temperatures were not so extremely hot due to the lack of ac. The location is central to two tunnel stations for transportation and it is walkable to the Covent Gardens for dinner. They did allow us to check in two hours early which was helpful. The host was very communicative leading up to our stay and coordinating our arrival.
The location of the place is rather central, but there were a number of homeless individuals that would be outside of the door each morning that were doing drugs or relieving themselves right at the door. They were typically gone when you actually left in the morning, but you couldn't open the windows or have your kids at the windows until they left.
Opening the windows would be great because the home does not have AC which was rather impactful when the heat in London was near a 100 degrees which was the case during our stay. This was not mentioned in the notes very clearly so we didn't know. They did provide three small fans to help circulate some air, but those were insufficient. We requested additional fans, but none were provided nor a response given for that request
This goes with being the city, but there were multiple nights where we were awaken to people pressing the button to be allowed in the building without a key. We ignored this for the most part and it's part of city life, but wanted to note it.
$$$$
Top rated by guests
8.2Excellent
(18 Ratings)
"Huge flat, very comfortable, at a great location. Ideal for a lot of people."
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of City of Westminster
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
Wheelchair accessible
WiFi/Internet
Laundry services
Ironing facilities
Key access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Revamped & LuxXe for Covent Garden Lovers! Adorable City Home for Families & Friends. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Revamped & LuxXe for Covent Garden Lovers! Adorable City Home for Families & Friends pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Revamped & LuxXe for Covent Garden Lovers! Adorable City Home for Families & Friends?
We found 12 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wheelchair accessible, and wifi/internet.
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