Hidden Cliff Hotel and Nature

Very clean and spacious. There was a pool and fitness centre and walking trails

n/a

There is a seven eleven in the hotel which is great for getting drinks and snacks! There is also walking paths directly from the hotel to explore and free parking. The pool is heated which means it can be used all year round.

The hotel lacked a bit of atmosphere but that was probably due to us coming at the end of the season. Also, the hot tub by the pool was not working and had been emptied which was a shame.

The pool was amazing. The size of the pool and the view from the pool. The size of the room, the facilities, and the view from the room. Breakfast was wonderful.

Room and hotel was as described.

It didn't feel like a 5 star hotel in terms of quality of the hotel and service of the staff. At best it was a 4 star hotel and that is due to the nice design of the hotel. My disappointment is mostly from the service and what i expected from a 5-star hotel for the value. I expected service to be exceptional with all the small details: opening the door, taking bags to your room, staff welcoming you every time you enter the hotel. Instead it was all do-it-yourself, take your own bags to your room, work out where the room, no greeting when entering the building. The room itself was average, it looked pretty but the bath was small even for one person, the second hose in the shower stopped working halfway through. The TV is incredibly basic didn't have any streaming apps available at all (even motels have this). And the room appeared clean until i looked under the bed to find something abd found anothee guest leftover peanuts (hoping that whay it was an not maggots) The view was just some trees, nothing crazy like expected. There was no mini bar, water wasn't resupplied when the room was topped up and there was nothing special about the amenities provided thay made it feel "5-star", everything was basic. It is a bit ridiculous you pay for a 5 star hotel and you also have to pay 10,000₩ to enter the pool after 7.30pm. When the expectation is as paying guests you can use it at any time during the opening hours. Also the safety grips on the steps in the pool kept peeling off (safety hazard), which my partner slipped and fell over and injured himself, we informed the pool staff of the hazard who seemingly shrugged off the issue. There was also no hot tub option available, unexplained why. Finally the food was dismal. It was worse than pub food but priced extraordinarily high. It seemed to be frozen food reheated. Overall if this was a cheaper 3-4 star hotel i might have enjoyed it.