BENS - Recoleta Park

Very centrally located in Recoleta, close to many restaurants and bars.

Nothing

The area is great! It is very clean, and the people are very friendly and accommodating.

Small hotel, well located, silent and quite comfortable; almost a boutique hotel. Few rooms per floor (the floor where I stayed only had 4 apartments). Comfortable beds, clean sheets and towels. Satisfactory breakfast with all the main options: juices, milk, coffee, fruit, sliced ​​whole wheat and regular bread, croissants, croissants, yogurt, cornflakes, etc.

Although I have no complaints about the rooms, there were some issues: 1) I was charged $306 instead of the $289 stated on the Booking.com reservation, even after showing the Booking.com reservation to the employee. 2) The hotel charges a security deposit to cover damages. I've never seen a hotel charge this before. I thought they would place an Authorization Hold on my credit card, like for car rentals; I presented three different cards, all with sufficient balance, and which had already been extensively used on that trip to Argentina, and they were refused. But the hotel wasn't going to place an Authorization Hold; the hotel simply wanted the complete details (card number + expiration date + CVV code) of a valid credit card. I refused because, if the card details were used for fraud, I could cancel it, but in my country, the rules for canceling fraudulent charges on a card do not cover cases where the cardholder provided the card's CVV to third parties. Furthermore, I wouldn't be able to use the card before returning to my city and getting a new one from my bank. Because of all this, the hotel's requirement implied a risk I couldn't take. It was 11:30 PM and I was with my family waiting to check into our room after a tiring day of travel. So they accepted the deposit of two $100 bills (they only gave me a receipt for those bills the next day), and we were finally able to check into our rooms. When I left the hotel two days after, they returned the bills to me the moment I checked out; curiously, the employee at the counter handed me the bills without asking a staff member to check the room for any damage. But wasn't that what the deposit was for? Go figure.

Great location. 24 hour front desk.

Has kitchen facilities but not utensils, cups or plates. Balcony with zero view. No water or kettle