Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Great price for your budgetOne of the lowest cost properties in the area
Location
Reviews
6 / 10
Misleading instructions & unauthorized entrance during stay + inadequate bedding
It's close to the airport and public transit, as well as shops & restaurants in a walkable neighborhood. The attic was fairly spacious with a pleasant aesthetic and good lighting, and was insulated from the noise of other apartments and the street. The backyard had lovely trees and green space. The shower had good water pressure and the fridge was reasonably sized.
The check-in instructions said not to remove any envelope without my name on it, so I waited outside in the rain for a bit before heading to a nearby cafe, since I arrived a little before the 4pm check-in and found nothing in my name. I messaged the owners through Booking.com and the phone number in the signature of the email, but never heard back. When I returned after 4 there was still nothing with my name, so I had to connect to the wifi from outside and call the separate hotline number I found in the same email. The signal was bad but I managed to convey the issue and learn that the envelope in the box had been mine after all.
There was only a single key in the envelope and it opened both the front door of the house as well as my private room, which made me wonder if the same key opened every room in the house.
Check-out was at 10am but on the day of departure I was awoken in bed at 8:30am by the sound of a key in the lock and someone entering my flat. It turned out to be the housekeeper, who left with an apology, but she again returned several minutes before 10 just to ask through google translate when I was leaving. I felt rushed and, in short, both check-in and check-out were a stressful experience.
This is a house where each room has been converted into a temporary accommodation, and customer support is outsourced to a hotline. It feels like a profit mill, and lacks a thoughtful human touch. As other reviewers have mentioned, the blankets and pillows are extremely thin, and there was no place to sit but the plastic chairs at the small table. Everything was adequate, aside from the bedding, but with very small measures it could be significantly improved.
The guard rail above the stair is also very widely spaced, so I would not bring toddlers here. The sound of airplanes was an occasional nuisance but not unbearable.
7 / 10
You get what you pay for.
It's close to the airport, quite clean and cheap.
Bathroom and Toilet felt unclean... Perhaps it was clean but it felt unclean.
10 / 10
Great place to stay
Lovely area
Nice facilities although we didnt really have the need to use the kitchen facilities but we did check it out and there was everything needed
There were used dishes in the sink every day that were not washed. Not sure who this was as we only saw one other person there during our stay it didn't bother us too much as we were not cooking but had we had been it would have been an issue as the sink was regularly full of dirty plates and pans
8 / 10
An exceptional accommodation with a fantastic kitchen.Very calm enviroment.
The location was great, 10 minutes walk to the train station, closer to the mall and so many restaurants around.
Bathroom and Toilet felt unclean... Perhaps it was clean but it felt unclean.
7 / 10Good·Aug 2026
Małe, ładne i klimatyzacją piętrowe mieszkanie ze wszystkim co potrzeba na krótki pobyt w Hamburgu. W pobliżu dobre greckie restauracje i centrum handlowe.
Co dla mnie było dziwne że trzeba zapłacić dodatkowo 4 € za pozostawione śmieci. Materace za miękkie dla dorosłych osób ale to osobista ocena.
6 / 10Average·Oct 2026
It's close to the airport and public transit, as well as shops & restaurants in a walkable neighborhood. The attic was fairly spacious with a pleasant aesthetic and good lighting, and was insulated from the noise of other apartments and the street. The backyard had lovely trees and green space. The shower had good water pressure and the fridge was reasonably sized.
The check-in instructions said not to remove any envelope without my name on it, so I waited outside in the rain for a bit before heading to a nearby cafe, since I arrived a little before the 4pm check-in and found nothing in my name. I messaged the owners through Booking.com and the phone number in the signature of the email, but never heard back. When I returned after 4 there was still nothing with my name, so I had to connect to the wifi from outside and call the separate hotline number I found in the same email. The signal was bad but I managed to convey the issue and learn that the envelope in the box had been mine after all.
There was only a single key in the envelope and it opened both the front door of the house as well as my private room, which made me wonder if the same key opened every room in the house.
Check-out was at 10am but on the day of departure I was awoken in bed at 8:30am by the sound of a key in the lock and someone entering my flat. It turned out to be the housekeeper, who left with an apology, but she again returned several minutes before 10 just to ask through google translate when I was leaving. I felt rushed and, in short, both check-in and check-out were a stressful experience.
This is a house where each room has been converted into a temporary accommodation, and customer support is outsourced to a hotline. It feels like a profit mill, and lacks a thoughtful human touch. As other reviewers have mentioned, the blankets and pillows are extremely thin, and there was no place to sit but the plastic chairs at the small table. Everything was adequate, aside from the bedding, but with very small measures it could be significantly improved.
The guard rail above the stair is also very widely spaced, so I would not bring toddlers here. The sound of airplanes was an occasional nuisance but not unbearable.
Located in the Garstedt district of Norderstedt, this family-run, self-catering guest house is a 20-minute drive from Hamburg. It offers free Wi-Fi, free parking and partially heated flooring in winter months.
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Kitchen
WiFi/Internet
Fireplace
Outdoor Cooking
Contactless check-in/out
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Arkadia Pension Norderstedt. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Arkadia Pension Norderstedt pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Arkadia Pension Norderstedt?
We found 10 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.
"Lovely area
Nice facilities although we didnt really have the need to use the kitchen facilities but we did check it out and there was everything needed"
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Great price for your budgetOne of the lowest cost properties in the area
About this apartment rental
Located in the Garstedt district of Norderstedt, this family-run, self-catering guest house is a 20-minute drive from Hamburg. It offers free Wi-Fi, free parking and partially heated flooring in winter months.
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Kitchen
WiFi/Internet
Fireplace
Outdoor Cooking
Contactless check-in/out
Map of Schleswig-Holstein
Ratings and reviews
8.1 / 10
Excellent(263 Ratings)
100% verified reviews
10 / 10Outstanding·Sep 2026
Ļoti vienkārši!
7 / 10Good·Aug 2026
It's close to the airport, quite clean and cheap.
Bathroom and Toilet felt unclean... Perhaps it was clean but it felt unclean.
7 / 10Good·Aug 2026
Małe, ładne i klimatyzacją piętrowe mieszkanie ze wszystkim co potrzeba na krótki pobyt w Hamburgu. W pobliżu dobre greckie restauracje i centrum handlowe.
Co dla mnie było dziwne że trzeba zapłacić dodatkowo 4 € za pozostawione śmieci. Materace za miękkie dla dorosłych osób ale to osobista ocena.
6 / 10Average·Oct 2026
It's close to the airport and public transit, as well as shops & restaurants in a walkable neighborhood. The attic was fairly spacious with a pleasant aesthetic and good lighting, and was insulated from the noise of other apartments and the street. The backyard had lovely trees and green space. The shower had good water pressure and the fridge was reasonably sized.
The check-in instructions said not to remove any envelope without my name on it, so I waited outside in the rain for a bit before heading to a nearby cafe, since I arrived a little before the 4pm check-in and found nothing in my name. I messaged the owners through Booking.com and the phone number in the signature of the email, but never heard back. When I returned after 4 there was still nothing with my name, so I had to connect to the wifi from outside and call the separate hotline number I found in the same email. The signal was bad but I managed to convey the issue and learn that the envelope in the box had been mine after all.
There was only a single key in the envelope and it opened both the front door of the house as well as my private room, which made me wonder if the same key opened every room in the house.
Check-out was at 10am but on the day of departure I was awoken in bed at 8:30am by the sound of a key in the lock and someone entering my flat. It turned out to be the housekeeper, who left with an apology, but she again returned several minutes before 10 just to ask through google translate when I was leaving. I felt rushed and, in short, both check-in and check-out were a stressful experience.
This is a house where each room has been converted into a temporary accommodation, and customer support is outsourced to a hotline. It feels like a profit mill, and lacks a thoughtful human touch. As other reviewers have mentioned, the blankets and pillows are extremely thin, and there was no place to sit but the plastic chairs at the small table. Everything was adequate, aside from the bedding, but with very small measures it could be significantly improved.
The guard rail above the stair is also very widely spaced, so I would not bring toddlers here. The sound of airplanes was an occasional nuisance but not unbearable.
$$$$
Top rated by guests
8.1Excellent
(263 Ratings)
"Lovely area
Nice facilities although we didnt really have the need to use the kitchen facilities but we did check it out and there was everything needed"
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Great price for your budgetOne of the lowest cost properties in the area
Map of Schleswig-Holstein
About this apartment rental
Located in the Garstedt district of Norderstedt, this family-run, self-catering guest house is a 20-minute drive from Hamburg. It offers free Wi-Fi, free parking and partially heated flooring in winter months.
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Kitchen
WiFi/Internet
Fireplace
Outdoor Cooking
Contactless check-in/out
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Arkadia Pension Norderstedt. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Arkadia Pension Norderstedt pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Arkadia Pension Norderstedt?
We found 10 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.
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