Hotel in Hakone
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
Elegant Accommodations
Amenities
Shuttle available
Free shuttle available
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Garden
Laundry services
Sauna
Accessible Parking
Fireplace
Spa bath
Smoking allowed
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Hakone
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Nov 2026
The staff were very helpful and friendly. The shuttle from Odawara station and to Gora Station were excellent and much appreciated. The room was a good size and the outdoor private bath was a nice addition, (tip: leave the plug in when not in use to stop beasties climbing up the drain). There was a kettle, coffee machine and fridge in the room.
There is a bus stop just 3 mins away over the bridge, near the 7-eleven.
There are toiletries and dressing gowns provided in the room and you can buy the dressing gowns in reception (¥12000).
The sink in the toilet was too small and the water from the tap was a dribble so after using the toilet you have to walk through the room to the bathroom for the sink to wash your hands.
The view from the balconies is of the river but on the other side of the river is a building site. It didn't disturb us in anyway but the view isn't of rivers and mountains as the photos suggest.
The sofa in the room was not comfortable to sit on for more than 20mins.
There is a bridge over the river to the 7-eleven and other restaurants but it is poorly lit so be careful after dark.
There is a stocked minibar in the room but only water, tea and coffee is FOC (this was different to other 5 star hotels we stayed in where the contents of the mini-bar were free).
9 / 10Outstanding·Nov 2026
amazing hotel. super friendly staff. incredible breakfast. a great onsen. all is good here. good value
it is pricey, but it delivers. the in room onsen was great but the riverview is nice but not beautiful. lot's of construction work on the other margin, not exactly what was advertised, although not within the hotel's control
7 / 10Good·Oct 2026
Private onsen bath in the room, good breakfast, shuttle for free to Gora / Odawara
Property is dated , coffee machine didnt work, staff not very accommodating, not worth the money…
6 / 10Average·May 2026
Great bus pickup from station. Car service to Gora was great. Nice welcome drink. Offered early check in because the room was ready. Fantastic room. Purchased dinner package and it was lovely.
Breakfast was expansive but far less enticing than dinner. Service was genuinely kind, but every request (like additional condiments at dinner or Nespresso capsules in the room) seemed to require a higher management approval. At this price level (weekend and in season) we expected less friction. Onsen is not traditional Japanese.
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Top rated by guests
9.1Outstanding
(811 Ratings)
"Clean, peaceful, relaxing, staff were lovely"
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