Details

Facade/entrance

VISIONAPARTMENTS Rue Caroline - self check-in

7.1 / 10

Good(1,322 Ratings)

$$$$

Apartment in Lausanne

2 guests · 1 bedroom · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Location

city location on map

Reviews

10 / 10

Good in everything

Good property

Good

1 / 10

Bad

Location

Extremly dirty. Dirty bathroom , balcony. Superficial clean only. Full of dust. Balcony is awful. No maintenance in the room and bathroom

7 / 10

Good location, close to metro and old town.

The room met my requirements for a work-trip with a chair, wardrobe, working space, and kitchenette.

Very loud street and flaky wifi.

2 / 10

I did not stay

Nothing awfull experience

I am writing to formally raise a complaint regarding a serious issue with my accommodation booking and to request a full refund for the accommodation that was not provided to me as booked. After I had completed the check-in process, the property changed both my assigned accommodation and the access code. This change was made while I was travelling to the property, and I was therefore unaware of it at the time. When I arrived at approximately 10:30 p.m., I proceeded to the apartment originally assigned to me and used the access code that had been provided. To my considerable surprise and concern, I discovered that the apartment was already occupied by another guest. I subsequently learned that my booking had been changed, without my prior knowledge or agreement, to a lower-category apartment. In addition to being of a lower standard than the accommodation I had booked and paid for, the replacement apartment was also dirty and not in an acceptable condition for a guest. It was therefore clearly not a suitable or equivalent alternative. Given the late hour, the downgrade in the standard of accommodation, and the unacceptable cleanliness of the apartment, I had no reasonable option other than to leave the property and arrange alternative accommodation elsewhere at my own expense. The following day, the manager acknowledged that there had been a problem with my booking. Despite acknowledging the issue, the manager refused to reimburse me for the accommodation that I had paid for but did not receive. I consider this entirely unacceptable. I paid for a specific category and standard of accommodation, which the property failed to provide. Instead, my accommodation was changed after check-in without my agreement, I was sent to a lower-category and inadequately cleaned apartment, and I was ultimately forced to find alternative accommodation late at night. In view of these circumstances, I formally request a full refund of the amount paid. As the accommodation provided

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Facade/entrance

Facade/entrance

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VISIONAPARTMENTS Rue Caroline - self check-in

Facade/entrance

Facade/entrance

Lake view

Bedroom

Kitchen or kitchenette

7.1Good

(1,322 Ratings)

"Good property"

Verified guest

Don't miss out! Price and availability may change

7.1 / 10

Good(1,322 Ratings)

Apartment in Lausanne

2 guests · 1 bedroom · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this apartment rental

Prime City Center Location

Amenities

Free WiFi/internet

Non-smoking

Pets allowed

Heating

WiFi/Internet

Accessible by lift

Contactless check-in/out

Cleaning products

Map of Lausanne

city location on map

Ratings and reviews

7.1 / 10

Good(1,322 Ratings)

100% verified reviews

10 / 10Outstanding·Oct 2026

Good property

Good

7 / 10Good·Sep 2026

The room met my requirements for a work-trip with a chair, wardrobe, working space, and kitchenette.

Very loud street and flaky wifi.

10 / 10Outstanding·Aug 2026

very good, safe and quite, we can cook in the kitchen

no ac

5 / 10·Jul 2026

The location and the balcony

It was not clean at all, very run down. There was no transport card offered like the majority of hotels in Lausanne. The staff was not helpful at all.

$$$$

FAQs

Does this property follow enhanced cleaning procedures?

Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.

Is parking included with this apartment?

Parking is not specified as an available amenity at VISIONAPARTMENTS Rue Caroline - self check-in. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.

Is VISIONAPARTMENTS Rue Caroline - self check-in pet friendly?

Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at VISIONAPARTMENTS Rue Caroline - self check-in?

We found 8 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, heating, and wifi/internet.

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