Smiths At Gretna Green Hotel

Staff were friendly. Hotel was warm and inviting. Food was excellent. Room was very comfortable. Everyone was very helpful.

Very modern and nice layout. Welcoming staff

I left my straighteners and they denied any knowledge of it. Said they would ring back and didn’t. I rang again the following day, same response, no sign of my property and they would ring back as I said I would divert my journey to pick them up. They didn’t ring back. Appreciate it was my fault for leaving them there but where did they go? Complete mystery and poor response from the hotel.

The rooms are recently refurbished & very comfortable.

We’ve stayed at this hotel many times in the past on route to Scotland. After a very long journey what we really wanted was room service. Whilst the hotel still offers room service, the menu available is much reduced in comparison to our past visits so we had to use the restaurant in order to have an evening meal. We requested breakfast to be served in our room in the morning but the food request cards that we filled in were not collected despite being hung on the door handle as instructed by the hotel. This made us very late leaving in the morning as we once again had to use the restaurant. A little room for improvement.

Space Comfort Style and Location

Nothing