Worcester Bank House Hotel Spa & Golf; BW Premier Collection

Staff were excellent and went above and beyond. Food was fabulous and everything was comfortable.

Very friendly helpful staff Carpark very convenient for reception Very nice spa facilities (but see note below) Bedroom was a good size and well appointed Good choice of well cooked and well presented food in the restaurant for dinner (and nice to have gentle live music in the background) Superb breakfast buffet (but see note below) with very good range of individually cooked choices all included in the price (ie Eggs Benedict, Florentine, Royale or California)

Disappointing to only have "plastic" bread for toasting at breakfast (watched staff filling basket so I know it wasn't nice "artisan" bread Didn't expect to have to pay to use the swimming pool (it should be made clear BEFORE booking that this is the case as the implication is that it is an included facility

All was good at this hotel ✅

N/A

Staff were helpful and friendly. The food was very good, although on the pricey side.

We were hoping to use the pool but they charge you the spa fee of £15 per adult and £5 per child per day to use it which is expensive given you have already paid for the hotel. Elements were also a bit tired. We sat in the garden for a drink and the picnic table was broken and other garden furniture looked old and not cared for.