Holiday Inn Express Stevenage by IHG

Beds were comfy, room was clean, shower great. A large TV, a lovely bonus.

Breakfast needs improving.

After ALL our previous stays your breakfast takes some beating. The staff are always very welcoming

Perhaps more lighting in the room wood be advantage.

Clean and spacious room, good food at breakfast

Coffee & juices were terrible. Coffee had an odd taste and juices were definitely watered down. The room was nice but no soundproofing, big gap under door and very loud closing doors meant you were disturbed every time someone left/ went into their rooms.

The staff were lovely and the breakfast was great, apart from our last morning when there were no baked beans because they didn't have a tin opener and the pancakes were not cooking properly. Great location for travel into London .

Work being done in the hotel which we knew about but everything was very dusty and workmen on ladders blocking the corridors. Might have been better to close a floor at a time. There were 4 of us in the room and we didn't have enough towels, cups or glasses. Bed settee that my daughter's slept in was awful. It was undulated which caused issues with sleeping (half of it was soft and dipped massively). Lighting wasn't great, just over the bed settee. No one cleaned our room over the 3 nights so had to wash the cups, get tea coffee etc from reception, take our rubbish out. The reception staff were lovely but I did have to go down to reception twice for more towels as they forgot the first time.