Hotel Via Augusta

Clean and pretty rooms

Very friendly staff was extremely helpful in arranging storage of my medications and providing directions to important sites

I would like to have a refrigerator in the room

Great breakfast spread makes you feel value for money! Location allows for transport and supermarket convenience!

Housekeeping was not consistent, one day our towels we hung up got changed but was left untouched the next day.

- Clean and spacious room - Comfy bed, nice lighting - Good price and ideal location, close to good public transport - Very professional and friendly night shift staff member and day time shift lady - Elevator

- Dark room: The room was very dark - Thin walls: The sound insulation is poor, and noise from neighboring rooms and staff can easily be heard. - Extremely cumbersome booking process: Despite booking through this platform, I was required to register on a separate hotel platform and enter my credit card details there as well. The process took a considerable amount of time and involved numerous emails. One of the reasons I use Booking.com is precisely to avoid having to provide my personal and payment details to additional external platforms. - Rude staff member at check-in: The staff member who handled my initial check-in was rude and unwelcoming. In contrast, the night-shift staff member was very friendly and professional. - Sunglasses disappeared after housekeeping: As I had booked two consecutive nights in different rooms, I had to check out after the first night and check in again later, which I completely understand. I packed both of my bags the night before and left only my phone and sunglasses on the desk so I could leave quickly the next morning. Unfortunately, I accidentally left my sunglasses on the desk when checking out and only realized it later that day. When I returned to the hotel to check in for my second night, I asked about the sunglasses and was told that they had not been found or handed in. Given that they were left on the desk in the room before housekeeping entered, this was extremely disappointing! The sunglasses disappeared while the room was being serviced and were never returned to lost and found.