Faloria Mountain Spa Resort

Staff and Service are exceptional

nothing

The staff went above and beyond my expectations, especially the gentleman who served me breakfast. He was very attentive and friendly.

The outdoor pool is rather small, but that's just a minor point.

The service in this hotel is wonderful with the front desk staff always willing to help and make suggestions. The included breakfast is very nice and Masimo went out of his way to make sure we had everything we needed each morning at breakfast. The rooms were clean and very comfortable.

The hotel is great overall but it would have been nice to be located right in Cortina and not to have to drive into the town for dinner and shops, however this was a very minor inconvenience. The hotel also offers a free shuttle bus into town however we just used our car.

Breakfast was average but one particular male staff member went above and beyond and provided exceptional service so he made the experience for us. Similar to their private restaurant, the staff were exceptional.

The place doesn’t feel like a 5 star, we thought it was more of a 3 star. The facilities are nice and it has nice rooms however, you can tell the building has been renovated in parts at different times. I also reported an extremely old gentleman who was watching graphic porn by the pool and although the spa manager was kind and apologetic, they did nothing about it and let him remain there, leaving myself uncomfortable and I had to leave the pool. Overall an odd an underwhelming time at Faloria and I wouldn’t personally recommend staying there. Expected more for the money we spent.