Details

Bedroom

LOFT STAR THE PALMER HOUSE

5.6 / 10

(74 Ratings)

$$$$

Apartment in Madrid

6 guests · 2 bedrooms · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Location

city location on map

Reviews

1 / 10

The worst property with a bathroom that will give me nightmares forever

The location, but it doesnt worth the price and the humiliation of the extremely poor condition of the property.

Hello, I would like to reach out to report a very disappointing experience at Loft Palmer. The property is extremely poorly maintained, and I would like to list the issues we encountered—none of which allowed us to cancel our stay. To begin with, we were charged a late check-in fee of €50, which was never disclosed until we were already traveling. The listing stated that check-in was available until 9:00 PM, yet these abusive fees were only revealed at the last minute. The situation worsened upon arrival. The infrastructure is shockingly inadequate for the price charged. The handle of the main door literally fell into our hands, with a screw and a piece of paper used as a makeshift fix. The room was dirty, with dust and debris from previous guests under the mattresses. The refrigerator was in terrible condition, with the rubber seal detached and no basic maintenance performed. The bathroom was even worse. The door had no lock, and the sink—an improvised installation—was falling apart. The shower area was absurdly cramped, with no hooks or supports to hang clothes, separated only by a flimsy plastic curtain that spread water across the bathroom. The showerhead was broken and barely functional. Worst of all, despite booking and paying for a family of five, the hot water lasted only one timed shower of four minutes. After that, the water turned ice cold—in 5°C weather in Madrid—with a four-year-old child. This was humiliating. We felt intimidated to confront the owner, as we were in a foreign country with a small child. As cancellation was not possible and we were forced to endure this deplorable situation at an unreasonable cost.

6 / 10

Pleasant

Locatuon was OK, near to the center. Price was OK. It is safe environment full with young people.

There are no windows, it is ex shopping store. It is strange appartment and takes time to addapt. Air condition is too loud, but it was great that to have it.

6 / 10

Pleasant

Location

Noise outside

1 / 10

Absolute scam Do not book here!!!

Lesley at customer services really empathised with the situation but unfortunately when we contacted booking com the second time the guy wasn't helpful.

Upon arrival. Communication with the host was near impossible. Would only communicate through text message. Demanded 200 euro cash deposit or would not come to let us in the property. The booking terms stated deposit would be credit card. We contacted booking.com to try resolve the issue. Was stood outside the property for 3 hours while the host told booking.com he would come yet messaged us saying cash only. Unsafe area with groups of youths by the property smoking weed. Felt extremely unsafe and left. Slept on the airport floor as the host just took our booking money and left us out in the cold. Absolute scam. Don't waste your money.

Photos

Dining area, Bedroom

Coffee/tea facilities, Living room, Seating area

Coffee/tea facilities, Kitchen or kitchenette, Seating area, Dining area

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LOFT STAR THE PALMER HOUSE

Bedroom

LOFT STAR THE PALMER HOUSE Apartment in Madrid

Bed, Bedroom

LOFT STAR THE PALMER HOUSE Apartment in Madrid

Dining area, Bedroom

Don't miss out! Price and availability may change

5.6 / 10

Apartment in Madrid

6 guests · 2 bedrooms · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this apartment rental

Comfortable Accommodations

Amenities

Free WiFi/internet

Free Parking

Air conditioning

Non-smoking

Pets allowed

WiFi/Internet

Accessible Parking

Electric Vehicle Charging Station

Family friendly

Contactless check-in/out

Cleaning products

Map of Madrid

city location on map

Ratings and reviews

5.6 / 10

(74 Ratings)

100% verified reviews

9 / 10Outstanding·Aug 2026

La confianza La atención asía nosotros muy amable

10 / 10Outstanding·Aug 2026

El lugar era grande, comodo y contaba con lo necesario para el dia a dia.

No hubo nada que me decepcionara

7 / 10Good·Jul 2026

La ubicación

El lugar se encuentra bastante desatendido, el lavamanos esta que se cae, la puerta puede ser que te quede el pomo en la mano, el aire esta que se cae el tubo, la nevera tiene suelta la goma para cerrarla, la limpieza es bastante pobre sobretodo el baño.

5 / 10·Aug 2025

La cercanía al centro de Madrid

Al principio cuando entré me dio Un poco de ( uffff donde me he metido) El colchón pésimo El primer día no pude dormir El aire acondicionado portátil hacía un ruido horroroso brutal, que no me dejó dormir toda la noche Me tuve que comprar tapones de oído Y una calor en el piso extremo.

$$$$

FAQs

Does this property follow enhanced cleaning procedures?

Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.

Is parking included with this apartment?

Yes, parking is listed as an amenity at LOFT STAR THE PALMER HOUSE. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.

Is LOFT STAR THE PALMER HOUSE pet friendly?

Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at LOFT STAR THE PALMER HOUSE?

We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.

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