Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
5 / 10
Needs maintenance and a decent clean
Location was good, right in the middle of Naples and fairly walkable to main areas we wanted to see.
The apartment was large which was why we chose this for our family, however we found it was very unclean, the showers and toilets did not work very well and bathroom had black mould everywhere on tiles and grout, the walls throughout the apartment were very dirty. While the apartment was spacious, the kitchen itself was small and no benchspace, it was missing simple items like a toaster or tea towel that would have made it easier to prepare and clean up after breakfast with my child.
The entry door does not open more than 30cm which made getting our large suitcases in a challenge and a tight squeeze through the door for my husband. Even I had to shuffle through the door sideways to get out, and then it would jam against the floor and was hard to shut.
The host offered to send a maintenance person to attend to the bathroom hot water issue and cleanliness. They offered us a 70 euro discount/refund but I negotiated closer to 1 nights cost of accomodation. However the process for getting a refund was frustrating and their customer service was terrible. They wanted to provide a refund by requesting my banking information directly which I was not happy with. I requested to be refunded through booking.com for safety and security to which the agent refused. I offered them to drop over cash but they also refused this. I am not providing my bank details and as it was, they required an IBAN which my Australian bank does not use. I asked a couple of times why they would refund via booking.com and they did not provide an answer. In the end, I asked what the problem was, it came down to them not wanting to pay booking.com any fees. They finally agreed to refund via booking.com so this was incredibly difficult and not an enjoyable experience while we are trying to enjoy our holiday.
Overall it is an old apartment that is tired and needs some maintenance and thorough clean. Which is a shame, because it has so much potential. We would not stay here again.
8 / 10
Veryy good location amd great value especially for families
Location, comfort, smooth check in and out, helpful staff
Hot water broke up few times, toilet drainage problem
9 / 10
amazing location
Great location walking distance from Piazza del plebicito.
There is an elevator, which was convenient for taking up our bags
the only thing is there's a bit of a water leak in the master bedroom ensuite.
1 / 10
Avoid unless its the last option left, there are better properties available.
Location was good and easy to find.
Arrived at the hotel and it was full of problems. Firstly one of the bedroom door handles was lose and it we had to leave it open as their was a risk of entrapment as everytime you tried to open the door the handle came off. Some of the skirting boards were chipped/broken and had sharp edges which if you caught your foot on wouldn't be pleasant. There was random 'junk' lying in the cupboard. However the worst part of the apartment was the shower. The showerhead was broken and water was not coming out of it properly. The toilet wasn't flushing which meant after using it there was still leftovers, lets say, remaining in the toilet. The toilet seat was also broken so it would move side to side when you sat on it. I have attached pictures so hopefully this can demonstrate my experience.
I contacted the hotel out of hours helpline who said they would send somebody round in the morning and I advised them that I was checking out at 10am (which is the check-out) time. The emergency number (WhatsApp) then proceeded to block me and made no further communication with myself.
In the morning the main team contacted myself (once again via WhatsApp) at 8.23am (local time) and I replied straight away to state I was leaving at 10am. At which point they read the message and didn't respond back to myself. Nobody turned up to fix these issues nor did they attempt to arrange a time for these issues being fixed. I was then contacted at lunch time by them at which point I had already checked out and once again they didn't offer to send anybody to fix this and nor ask me if I would like to come back or offer me another location to stay at (as from my understanding they manage/own a number of apartments in Naples).
I contacted Booking.com who were no help what so ever and stated as the hotel see no issues with the problems l reported they can't offer me a refund even though I had photo and video evidence of the issues.
Location, comfort, smooth check in and out, helpful staff
Hot water broke up few times, toilet drainage problem
5 / 10·Sep 2026
Location was good, right in the middle of Naples and fairly walkable to main areas we wanted to see.
The apartment was large which was why we chose this for our family, however we found it was very unclean, the showers and toilets did not work very well and bathroom had black mould everywhere on tiles and grout, the walls throughout the apartment were very dirty. While the apartment was spacious, the kitchen itself was small and no benchspace, it was missing simple items like a toaster or tea towel that would have made it easier to prepare and clean up after breakfast with my child.
The entry door does not open more than 30cm which made getting our large suitcases in a challenge and a tight squeeze through the door for my husband. Even I had to shuffle through the door sideways to get out, and then it would jam against the floor and was hard to shut.
The host offered to send a maintenance person to attend to the bathroom hot water issue and cleanliness. They offered us a 70 euro discount/refund but I negotiated closer to 1 nights cost of accomodation. However the process for getting a refund was frustrating and their customer service was terrible. They wanted to provide a refund by requesting my banking information directly which I was not happy with. I requested to be refunded through booking.com for safety and security to which the agent refused. I offered them to drop over cash but they also refused this. I am not providing my bank details and as it was, they required an IBAN which my Australian bank does not use. I asked a couple of times why they would refund via booking.com and they did not provide an answer. In the end, I asked what the problem was, it came down to them not wanting to pay booking.com any fees. They finally agreed to refund via booking.com so this was incredibly difficult and not an enjoyable experience while we are trying to enjoy our holiday.
Overall it is an old apartment that is tired and needs some maintenance and thorough clean. Which is a shame, because it has so much potential. We would not stay here again.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Privilege Chiaia by Dimorra. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Privilege Chiaia by Dimorra pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Privilege Chiaia by Dimorra?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
WiFi/Internet
Family friendly
Accessible by lift
Key access
Contactless check-in/out
Cleaning products
Map of Naples
Ratings and reviews
7.8 / 10
Good(117 Ratings)
100% verified reviews
9 / 10Outstanding·Sep 2026
La location è la struttura nel suo complesso
8 / 10Excellent·Aug 2026
Gute Lage
Alles war gut
8 / 10Excellent·Jul 2026
Location, comfort, smooth check in and out, helpful staff
Hot water broke up few times, toilet drainage problem
5 / 10·Sep 2026
Location was good, right in the middle of Naples and fairly walkable to main areas we wanted to see.
The apartment was large which was why we chose this for our family, however we found it was very unclean, the showers and toilets did not work very well and bathroom had black mould everywhere on tiles and grout, the walls throughout the apartment were very dirty. While the apartment was spacious, the kitchen itself was small and no benchspace, it was missing simple items like a toaster or tea towel that would have made it easier to prepare and clean up after breakfast with my child.
The entry door does not open more than 30cm which made getting our large suitcases in a challenge and a tight squeeze through the door for my husband. Even I had to shuffle through the door sideways to get out, and then it would jam against the floor and was hard to shut.
The host offered to send a maintenance person to attend to the bathroom hot water issue and cleanliness. They offered us a 70 euro discount/refund but I negotiated closer to 1 nights cost of accomodation. However the process for getting a refund was frustrating and their customer service was terrible. They wanted to provide a refund by requesting my banking information directly which I was not happy with. I requested to be refunded through booking.com for safety and security to which the agent refused. I offered them to drop over cash but they also refused this. I am not providing my bank details and as it was, they required an IBAN which my Australian bank does not use. I asked a couple of times why they would refund via booking.com and they did not provide an answer. In the end, I asked what the problem was, it came down to them not wanting to pay booking.com any fees. They finally agreed to refund via booking.com so this was incredibly difficult and not an enjoyable experience while we are trying to enjoy our holiday.
Overall it is an old apartment that is tired and needs some maintenance and thorough clean. Which is a shame, because it has so much potential. We would not stay here again.
$$$$
7.8Good
(117 Ratings)
"Everything was perfect. Our favourite to stay when visiting Napels."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Naples
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
WiFi/Internet
Family friendly
Accessible by lift
Key access
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Privilege Chiaia by Dimorra. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Privilege Chiaia by Dimorra pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Privilege Chiaia by Dimorra?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
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