Very good location and nice flat

Dishwasher didn’t work, freezer in the refrigerator was broken, bad smell in the bathroom pipes.

De rustige plek pal naast het centrum en rustiek trammetje dat overigens de hele dag bomvol zit dus veel staan en drukken. Restaurants ook voldoende in de buurt plus supermarkt Auchan

Altijd wel iets maar te weinig om er opmerkingen over te gaan maken.

La ubicación y la limpieza del apartamento.

La poca comunicación con el personal del apartamento a partir del momento en que se hace el depósito y el día de la llegada

The location of the apartment is great, it's close to all the best restaurants and bars, but in a small quiet street where you'll be able to get a good night's sleep. Bus and tram stations are nearby, and they'll easily get you to other parts of the city. The tram 28 will be your best friend, since it stops right in front of the apartment. The apartment is renovated and completely equipped with everything you may need for a longer stay in Lisbon (except towels). It has a complete kitchen (I loved their ceramic cups!), washing machine, iron and a small ironing board. The apartment is located on the second floor, and we were able to keep the windows and balcony doors always open to let the fresh air in and dry our laundry. The apartment itself is a 9/10, our only complaints would be the size of the bed and the cleanliness of the couch cover.

The place is run by a not very well organized company. They communicate exclusively through Booking and every time you write them a different person answers, and they don't scroll up to see what you or their colleagues wrote before, so you often have to repeat something you already wrote. They require a credit card deposit of 250€, but the check out is contactless, which is not really reassuring. You have the feeling that they can say whatever is not ok at the apartment is your fault and take the deposit, but you're already out of Portugal and can't do anything about it. It didn't happen to us, they were very fair, but just having that feeling of uncertainty influences your renting experience. We also had some hiccups during check in, but that turned out to be ok. At the apartment you'll get one small and one large towel per person. Since we were staying for five days (and it was hot, so you shower two times a day, plus I was on my period, so there was a lot of showering going on), we requested additional towels, and they asked us to pay extra for them. Having extra towels for guests staying more than one night is a cheap investment that can greatly influence the guest's experience. It made us want to buy towels at a nearby store and just leave them at the apartment for future guests. We ended up washing our towels after each shower, which probably cost them more in electricity and water bills than it would giving us extra towels. Also, keep in mind you will have to buy the washing detergent, there was none at the apartment. The place was clean except for the couch which had nasty yellow stains on the cover. The bed was quite small. The washing machine had some black goo on the rubber which we had to clean.