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Reviews
1 / 10
Abusive, aggressive behaviour from the host on last day
- unfortunately all of the good points were wiped out by the host , Paolo's behaviour , on our check out day, so I will now no longer list them. Had Paolo not treated us so badly, we would have awarded them 10/10.
- as I've a character limit in the negative section, I'll continue here. Please read the negative section first.
- When we raced back to the apartment to retrieve our luggage as Paolo had sent such abusive messages and threatened to throw it in the street, his wife Isabel was extremely apologetic. She said that in summer, Paolo has anger management issues and needs medication. This is unacceptable. People with anger management issues should not be running hotels for guests. A few days before, we had an idea of Paolo's anger as he had forgotten his key for the front door, and smashed one of the window panes in to be able to unlock it from the inside.
Paolo also went on and on and on about how little money we had paid for 7 nights compared to other options in Olhao - this is irrelevant and uncouth. We didnt choose to stay at Ztir because of the good price, we chose to stay there because we enjoy being with locals and supporting local businesses. Just beause we have paid a good price doesn't mean we should be subject to verbal abuse because we have not mind-read invisible cleaning policies.
Paolo did, a few hours later, send a message apologising for his behaviour, but then attempted to justify it once more by saying people pay very little to stay at Ztir, and yet leave rubbish. He said how our neighbours during our stay had also left rubbish and complained of uncleanliness. It is extremely unprofessional to discuss other guests complaints with another party.
I have reported Paolo to Booking.com and his behaviour has been escalated to the senior team. As a verified guest, I am within my rights to leave a full review detailing our true experience and if I receive any further abuse I will take further action.
- unfortunately, on our last day and after check out, we were subjected to aggressive, abusive, racist, profane messages from the host, Paolo, and this is totally unacceptable. Had Paolo not sent such abusive messages, we were going to award Ztir a 10/10 as we had, until that moment, enjoyed our holiday so much. All of that is now completely removed as Paolo's messages and behaviour towards us was so disgusting and it totally ruined our last day and our relaxed, well-deserved holiday that we had in Olhao.
I've uploaded some screenshots of the messages below but to clarify, the reason we were sent such abuse is because we left 3 bags of rubbish in the apartment after check-out. That is the sole reason. The way Paolo abused us, you would think we had smashed the room to pieces. If any prospective guests would like to see further messages, as I cannot upload them all and have a review character limit, I am happy to send them.
In none of the policies listed online, and in none of the communications from the host, did it say we were expected to take out rubbish. Had this been communicated to us, we would have done it - I've stayed all over the world in many different accommodations and if any host has said in their policies or communications that the apartment needs it's rubbish taking out, then we will do it. But as it stood, that wasn't communicated to us, so we simply left it tied up in bags in the room.
This provoked an onslaught of abusive messages from Paolo, where he threatened to throw our luggage in the street. We had left our luggage with his wife Isabel as we had a late flight. Isabel kindly said we could come back for them at 5pm with no problem. We had also spoken to Isabel that morning regarding the check out time of 11am - Paolo had requested via messages that we leave earlier as they had another guest coming at 11.30am, but after speaking with Isabel about our late flight, she herself told us it was no problem to leave at 11am.
10 / 10
An excellent place to stay.
The hosts, Paolo and Isabel and their animals. The terrace - I spent a lot of time on it just reading. The location is ideal for wandering around and near to everything a person could need. I highly recommend Ztir.
9 / 10
Economical apartment, great visit.
We have stayed here before, and enjoy the spot.
9 / 10
Wonderful Time with Gracious and Friendly Hosts
We stayed for 7 days and felt so welcome upon arrival. Paulo and Isabel were wonderful hosts and we thoroughly enjoyed our chats with them. The apartment balcony was full of greenery our “hanging garden of Olhao” where coffee and sunrises were enjoyed. Great hot shower and internet connection in the apartment. Supermarkets within 5 mins walk. There is a bus stop within 5 minutes walk and it is an easy walk to the train station and harbour area. Local friendly cafes nearby.
couple adorable, acceuillant, parlant très bien le français. on peut se garer sans problème a proximité du logement gratuitement. Logement propre avec toutes les commodités, agréable petite terasse ! nous avons passé un bon sejour.
ras
10 / 10Outstanding·May 2026
The hosts, Paolo and Isabel and their animals. The terrace - I spent a lot of time on it just reading. The location is ideal for wandering around and near to everything a person could need. I highly recommend Ztir.
9 / 10Outstanding·May 2026
La gentillesse de Paulo et Isabelle
La chambre spacieuse et bien équipée (gel douche shampooing et même dentifrice)
La kitchenette équipée qui permet de déjeuner et plus si envie (café, thé, sucre…)
La petite terrasse
Le calme et le Parking aux alentours gratuit
6 / 10Average·Apr 2025
Paulo and Isobel are great hosts! I had trouble finding the place and Paulo answered my call quickly and gave me directions. Isobel helped me take my carryon up two flights of stairs to my room. When I asked about a coffee maker, there were two choices. A percolator to use on the electric stove or an old brew pot. She provided me coffee and filters as well. The shower is small but there was good water pressure and there was always hot water.
I should have read the description better to understand that I would be “off the grid” for a week! The coffee machine Isobel provided for me had not been cleaned and she admitted she didn’t know how to use it. There was no TV, no radio, no microwave, no toaster, no hairdryer, no toiletries (except soap) and the room was damp and smelled musty. The furniture is old (dare I say antique) and not in good repair. You went up a flight of stairs, through the front door into a hallway, out the back door to another flight of stairs, across a covered patio, through a jungle of plants to get to your room. I always felt uncomfortable going through their house. If this is typical Portuguese living, then, sorry, it is not for me.
"The hosts, Paolo and Isabel and their animals. The terrace - I spent a lot of time on it just reading. The location is ideal for wandering around and near to everything a person could need. I highly..."
Guests love it hereGuests give this property a top rating
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this vacation rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Air conditioning
Heating
Balcony/Terrace
WiFi/Internet
Beach access
Garden
Smoking allowed
Key access
Fire extinguisher
Cleaning products
Map of Olhão
Ratings and reviews
8.7 / 10
Excellent(63 Ratings)
100% verified reviews
10 / 10Outstanding·Oct 2026
couple adorable, acceuillant, parlant très bien le français. on peut se garer sans problème a proximité du logement gratuitement. Logement propre avec toutes les commodités, agréable petite terasse ! nous avons passé un bon sejour.
ras
10 / 10Outstanding·May 2026
The hosts, Paolo and Isabel and their animals. The terrace - I spent a lot of time on it just reading. The location is ideal for wandering around and near to everything a person could need. I highly recommend Ztir.
9 / 10Outstanding·May 2026
La gentillesse de Paulo et Isabelle
La chambre spacieuse et bien équipée (gel douche shampooing et même dentifrice)
La kitchenette équipée qui permet de déjeuner et plus si envie (café, thé, sucre…)
La petite terrasse
Le calme et le Parking aux alentours gratuit
6 / 10Average·Apr 2025
Paulo and Isobel are great hosts! I had trouble finding the place and Paulo answered my call quickly and gave me directions. Isobel helped me take my carryon up two flights of stairs to my room. When I asked about a coffee maker, there were two choices. A percolator to use on the electric stove or an old brew pot. She provided me coffee and filters as well. The shower is small but there was good water pressure and there was always hot water.
I should have read the description better to understand that I would be “off the grid” for a week! The coffee machine Isobel provided for me had not been cleaned and she admitted she didn’t know how to use it. There was no TV, no radio, no microwave, no toaster, no hairdryer, no toiletries (except soap) and the room was damp and smelled musty. The furniture is old (dare I say antique) and not in good repair. You went up a flight of stairs, through the front door into a hallway, out the back door to another flight of stairs, across a covered patio, through a jungle of plants to get to your room. I always felt uncomfortable going through their house. If this is typical Portuguese living, then, sorry, it is not for me.
$$$$
Top rated by guests
8.7Excellent
(63 Ratings)
"The hosts, Paolo and Isabel and their animals. The terrace - I spent a lot of time on it just reading. The location is ideal for wandering around and near to everything a person could need. I highly..."
Free WiFi/internet · Air conditioning · Balcony/Terrace
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