Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Location
Reviews
2 / 10
If I was the apartment owner I would change management company
The apartment would’ve been fine if it wasn’t for the management of Whome.
All the information about the apartment from booking.com is correct, but everything goes wrong once you start dealing with the private management company “WHome”.
Whome gave me the wrong apartment address, I got to Lisbon late night, 2 Ubers and 1 taxi used the address Whome gave me but I ended up at the wrong place every time, it took me 1 hour and 45 minutes to get to the apartment when the trip should’ve been 15 minutes only, when I complained they said I should’ve booked their transport service…
They advertise free WiFi but the account they offer doesn’t exist, the person from Whome is very rude to deal with, you can tell they are a scam right away, they are used to taking advantage advantage of tourist.
8 / 10
Loved Lisbon and loved the apartment
Booked this apartment for my son and his girlfriend. They really enjoyed the trip and the location. Unfortunately they left the key to the apartment in the lock in the door internally which shut leaving them unable to open the door. Good communication from the host re organising key retrieval and a reasonable cost for getting a lock smith to retrieve it. Didn’t feel like they were taking advantage. You’re always able to tell good customer service when things go wrong and these guys were great.
10 / 10
Ok stay in Lisbon
The apartment is located in an excellent area, in an outstanding spot right in the center of the old town, which makes it perfect for exploring the city. The train station is nearby, which is a big advantage for arrival and transportation. In addition, Uber is very affordable, making it easy and inexpensive to get around.
The apartment itself is very well equipped and includes everything you might need, down to the smallest details, which really makes the stay comfortable and enjoyable.
Check-in is only available from 4:00 PM, which is quite inconvenient, especially after traveling. Communication with the staff is poor, as responses are slow or delayed, meaning you may end up wandering around the city all day, exhausted, before being able to enter the apartment.
Additionally, a €150 security deposit is required in case of damage. Although it is refunded after the stay, you cannot make a reservation without having this amount available, which may be an issue for some guests.
4 / 10
Important details to know before booking – be prepared
The biggest advantage of this place is location. You can reach it from the airport in around 50 minutes by metro: first take the red line from start to end, then switch to the blue line and go 5-6 more stops to the final station. From there, it’s about 10 minutes walk uphill.
The metro station is also a transport hub — there are many buses and trains to nearby towns, so it’s a good starting point for travelling around Portugal. There is a small supermarket right at the station where you can buy basic food or some ready meals if needed.
In about 10-13 minutes you can walk to some nice viewpoints and to the famous tram 28 — it goes past those viewpoints, so it’s easy to explore the area. There are also many budget restaurants nearby (in the very center, prices are often 50% higher). Walking to the Commerce Square takes around 25 minutes.
When we arrived, the room was clean. The shower is small but works fine, and hot water from the boiler was enough for two people.
That’s all for the positives, unfortunately.
Unfortunately, problems started before arrival. Although we paid 100% two months in advance, two days before check-in the host demanded personal data on an external site and a €150 deposit — not mentioned during booking. Booking.com confirmed no deposit was needed, but the host ignored their calls. We had no choice but to pay to get the access code.
The apartment is much smaller than in photos — definitely not 45 m². The bedroom is windowless, tiny (about 6 m²), with only 60 cm of space around the bed. The bathroom is around 2 m². Low ceilings: I’m 188 cm and hit my head hard entering the bedroom and again near the stairs. The exit door opens inward into a 1 m² landing — uncomfortable and narrow, especially for bigger guests. Staircase ceiling is dangerously low in places.
Noise isolation is poor — we could clearly hear neighbors walking and talking at night. Windows leaked during rain. In the bathroom, there was always a puddle near the floor drain — later I saw water dripping from the ceiling (not rain-related). We didn’t report it, fearing they’d blame us and keep the deposit.
Appliances worked, but no wine glasses — disappointing in Portugal. Overall, not suitable for 4 people and not as advertised. I wouldn’t stay here again.
Booked this apartment for my son and his girlfriend. They really enjoyed the trip and the location. Unfortunately they left the key to the apartment in the lock in the door internally which shut leaving them unable to open the door. Good communication from the host re organising key retrieval and a reasonable cost for getting a lock smith to retrieve it. Didn’t feel like they were taking advantage. You’re always able to tell good customer service when things go wrong and these guys were great.
9 / 10Outstanding·May 2026
Très bon emplacement, pour visiter les alentours,proche du centre , des restaurants et supérette à proximité , on a quasiment pu tout faire à pied, l'appartement est facile d'accès
10 / 10Outstanding·Mar 2026
Nagyon jó helyen van, közel a történelmi óváros, tömegközlekedés nagyon közel van, vonat, metro, busz 2 perc, élelmiszer bolt 2 perc,. Az apartman jól felszerelt, tiszta, kényelmes. Az ágy nagyon kényelmes. A házigazda segítőkész. A törölközők minőségiek. A Pantheon 50m,.
Étel szag a szemben lévő étterem konyhájából, ami igazán nem zavart mert az egyik legkivállóbb étterme Liszabonnak.
5 / 10·Oct 2026
O apartamento está novo, moderno e bastante limpo, com uma boa apresentação e condições interiores razoáveis. A limpeza foi, sem dúvida, um dos pontos mais positivos da estadia.
Apesar de o apartamento estar limpo e bem apresentado, tivemos vários problemas durante a estadia. O Wi-Fi e a televisão não funcionaram em nenhum momento, apesar de termos comunicado a situação várias vezes à proprietária. Só na última noite nos foi disponibilizado um aparelho de internet. A rede móvel é praticamente inexistente no quarto, o que nos deixou bastante apreensivas, sobretudo por questões de segurança.
A porta de entrada do edifício muitas vezes não fechava completamente, o que não transmitia confiança. A rua à noite é movimentada e havia bastante cheiro a canábis. Por esse motivo, dormimos as três noites com as janelas fechadas e a porta sempre trancada.
O descanso também foi prejudicado pelo barulho dos vizinhos de cima durante duas noites. As almofadas eram extremamente altas, duras e desconfortáveis, ao ponto de termos de dormir sem almofadas. O apartamento é ainda bastante quente, algo que poderá ser especialmente desconfortável durante o verão.
Parking is not specified as an available amenity at WHome | Alfama Premium Apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is WHome | Alfama Premium Apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at WHome | Alfama Premium Apartment?
We found 4 amenities for this rental. This includes free wifi/internet, non-smoking, heating, and wifi/internet.
"The apartment is located in an excellent area, in an outstanding spot right in the center of the old town, which makes it perfect for exploring the city. The train station is nearby, which is a big ad..."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Map of Lisbon
Ratings and reviews
6.8 / 10
Average(55 Ratings)
100% verified reviews
8 / 10Excellent·Jul 2026
Booked this apartment for my son and his girlfriend. They really enjoyed the trip and the location. Unfortunately they left the key to the apartment in the lock in the door internally which shut leaving them unable to open the door. Good communication from the host re organising key retrieval and a reasonable cost for getting a lock smith to retrieve it. Didn’t feel like they were taking advantage. You’re always able to tell good customer service when things go wrong and these guys were great.
9 / 10Outstanding·May 2026
Très bon emplacement, pour visiter les alentours,proche du centre , des restaurants et supérette à proximité , on a quasiment pu tout faire à pied, l'appartement est facile d'accès
10 / 10Outstanding·Mar 2026
Nagyon jó helyen van, közel a történelmi óváros, tömegközlekedés nagyon közel van, vonat, metro, busz 2 perc, élelmiszer bolt 2 perc,. Az apartman jól felszerelt, tiszta, kényelmes. Az ágy nagyon kényelmes. A házigazda segítőkész. A törölközők minőségiek. A Pantheon 50m,.
Étel szag a szemben lévő étterem konyhájából, ami igazán nem zavart mert az egyik legkivállóbb étterme Liszabonnak.
5 / 10·Oct 2026
O apartamento está novo, moderno e bastante limpo, com uma boa apresentação e condições interiores razoáveis. A limpeza foi, sem dúvida, um dos pontos mais positivos da estadia.
Apesar de o apartamento estar limpo e bem apresentado, tivemos vários problemas durante a estadia. O Wi-Fi e a televisão não funcionaram em nenhum momento, apesar de termos comunicado a situação várias vezes à proprietária. Só na última noite nos foi disponibilizado um aparelho de internet. A rede móvel é praticamente inexistente no quarto, o que nos deixou bastante apreensivas, sobretudo por questões de segurança.
A porta de entrada do edifício muitas vezes não fechava completamente, o que não transmitia confiança. A rua à noite é movimentada e havia bastante cheiro a canábis. Por esse motivo, dormimos as três noites com as janelas fechadas e a porta sempre trancada.
O descanso também foi prejudicado pelo barulho dos vizinhos de cima durante duas noites. As almofadas eram extremamente altas, duras e desconfortáveis, ao ponto de termos de dormir sem almofadas. O apartamento é ainda bastante quente, algo que poderá ser especialmente desconfortável durante o verão.
$$$$
6.8Average
(55 Ratings)
"The apartment is located in an excellent area, in an outstanding spot right in the center of the old town, which makes it perfect for exploring the city. The train station is nearby, which is a big ad..."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Map of Lisbon
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at WHome | Alfama Premium Apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is WHome | Alfama Premium Apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at WHome | Alfama Premium Apartment?
We found 4 amenities for this rental. This includes free wifi/internet, non-smoking, heating, and wifi/internet.
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